CE43/Canonical

Important

This information is shared by CE43 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

• Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys Web Survey	TBD	Customer Engagement	Digital	No draft	GenesysCloud	Edit

Canonical Information

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Platform Challenge and Solution

Platform Challenge: Challenge

Platform Solution: Solution

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business:

Canonical Benefit	Explanation
Improved Customer Experience	Shorter wait times, callback options, and quicker call resolutions deliver value and improve your customer’s experience.
Increased Revenue	Increase revenue and control costs by connecting callers with the best agents to assist them when they call.
Reduced Handle Time	Matching customer and agents based on previous interactions or skill-level helps reduce handle time and control costs.

High Level Flow

Info needed

Canonical Sales Content

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