Difference between revisions of "Draft: ATC/Current/AgentGuide/About"
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|DisplayName=Altocloud Agent's Guide | |DisplayName=Altocloud Agent's Guide | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
| − | |Context= | + | |Context=Altocloud presents customer journey information for Sales and Service agents. |
| + | |Section={{Section | ||
| + | |sectionHeading=Key features | ||
| + | |anchor=KeyFeatures | ||
| + | |Type=Structured | ||
| + | |alignment=Horizontal | ||
| + | |image=WDE gadgets.png | ||
| + | |structuredtext=To access the Altocloud Plugin during interactions, agents click the '''ALTOCLOUD''' tab in their PureEngage Workspace. | ||
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| + | In the ALTOCLOUD tab, agents can access the following journey content for the currently active interaction:<br />* Visitor details and online presence status<br />* Visit details including<br />** Real-time customer journey chart<br />** Real-time view of matched segments<br />** Real-time view of outcome scores | ||
| + | |fullwidth=No | ||
| + | }} | ||
}} | }} | ||
Revision as of 18:10, October 30, 2018
This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/About.
Contents
Altocloud presents customer journey information for Sales and Service agents.
Key features
To access the Altocloud Plugin during interactions, agents click the ALTOCLOUD tab in their PureEngage Workspace.
* Visitor details and online presence status
* Visit details including
** Real-time customer journey chart
** Real-time view of matched segments
** Real-time view of outcome scores