Difference between revisions of "ATC/PureEngagePrereqs"
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==Genesys prerequisites== | ==Genesys prerequisites== | ||
{{NoteFormat|The following table shows the '''minimum''' versions of the Genesys components that are required for use with Altocloud.|1}} | {{NoteFormat|The following table shows the '''minimum''' versions of the Genesys components that are required for use with Altocloud.|1}} | ||
Revision as of 16:07, November 2, 2018
Contents
Altocloud has specific prerequisites for PureEngage premises customers.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Altocloud.| Genesys Component | Version | Notes |
|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server |
| Widgets | 9.0 | 9.0.002.06 minimum |
| Pacing Service | 9.0 | |
| Stat Server | 8.5 | 8.5.104.20 minimum |
| Workspace Desktop Edition | 8.5.1 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |