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| Line 19: |
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| | |Platform=PureConnect | | |Platform=PureConnect |
| | |Type=Release Notes | | |Type=Release Notes |
| − | |Links=Click the following link and search or filter for '''Altocloud''':
| |
| − |
| |
| − | *[https://help.genesys.com/cic/releasenotes/ Release Notes]
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| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| | |Platform=PureEngage | | |Platform=PureEngage |
| | |Type=Release Notes | | |Type=Release Notes |
| − | |Links=====PureEngage Cloud====
| |
| − | Click the following links and search for '''Altocloud''':
| |
| − |
| |
| − | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
| |
| − | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
| |
| − |
| |
| − | ====PureEngage Premises====
| |
| − | Click the following links and search for '''Altocloud''':
| |
| − |
| |
| − | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
| |
| − | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
| |
| − |
| |
| − | See also:
| |
| − |
| |
| − | *{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}
| |
| − | *{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 47: |
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| | |Type=Get Started | | |Type=Get Started |
| | |Title=Get started | | |Title=Get started |
| − | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
| |
| − | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureCloud|display text=Agents}}
| |
| − | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
| |
| − | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
| |
| − | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
| |
| − | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 61: |
Line 33: |
| | |Type=Get Started | | |Type=Get Started |
| | |Title=Get started | | |Title=Get started |
| − | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
| |
| − | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureEngage_Cloud|display text=Administrators - Cloud}}
| |
| − | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage Administrators - Premises]
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureEngage|display text=Agents}}
| |
| − | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
| |
| − | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
| |
| − | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
| |
| − | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 76: |
Line 38: |
| | |Type=Get Started | | |Type=Get Started |
| | |Title=Get started | | |Title=Get started |
| − | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
| |
| − | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
| |
| − | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
| |
| − | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
| |
| − | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
| |
| − | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
| |
| − | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 90: |
Line 43: |
| | |Type=XYZ Documentation | | |Type=XYZ Documentation |
| | |Title=Videos | | |Title=Videos |
| − | |Links=*{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=VideoGTMDeploy|display text=Tracking snippet}}
| |
| − | *Coming soon: Action map and web chat
| |
| − | *Coming soon: Content offers
| |
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Scenario:_Spa_booking_integration|display text=Webhooks}}
| |
| − | *{{Link-SomewhereInThisVersion|manual=Event|topic=6_Secs|anchor=6SecsEventTag|display text=Event tags and segments}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 100: |
Line 48: |
| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Track journey data | | |Title=Track journey data |
| − | |Description=Track your customers based on their characteristics and behaviors.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 113: |
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| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Build actions and action maps | | |Title=Build actions and action maps |
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br />
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 125: |
Line 58: |
| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Track journey data | | |Title=Track journey data |
| − | |Description=Track your customers based on their characteristics and behaviors.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 138: |
Line 63: |
| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Build actions and action maps | | |Title=Build actions and action maps |
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 150: |
Line 68: |
| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Track journey data | | |Title=Track journey data |
| − | |Description=Track your customers based on their characteristics and behaviors.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}}
| |
| − |
| |
| − | <br />
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 165: |
Line 73: |
| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Build actions and action maps | | |Title=Build actions and action maps |
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 177: |
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| | |Type=Supervisor Features | | |Type=Supervisor Features |
| | |Title=See results | | |Title=See results |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 186: |
Line 83: |
| | |Type=Get Started | | |Type=Get Started |
| | |Title=Solutions, best practices, and business scenarios | | |Title=Solutions, best practices, and business scenarios |
| − | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
| |
| − | |Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 195: |
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| | |Type=Get Started | | |Type=Get Started |
| | |Title=Solutions, best practices, and business scenarios | | |Title=Solutions, best practices, and business scenarios |
| − | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
