Difference between revisions of "Draft: ATC/Current/PacingServiceDeployment/About"

Revision as of 01:44, November 15, 2018

This is a draft page; the published version of this page can be found at ATC/Current/PacingServiceDeployment/About.

Learn the purpose of the Agent Pacing Service and the available documentation.

Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).

Revision as of 15:38, October 10, 2018 (view source) DannaShirley (talk \| contribs) ← Older edit	Revision as of 01:44, November 15, 2018 (view source) WikiSysop (talk \| contribs) m (WikiSysop moved page ATC/Draft/PacingServiceDeployment/About to Draft:ATC/Current/PacingServiceDeployment/About: Moving MintyDocs content to support new Draft namespace usage.) Newer edit →
(No difference)