Difference between revisions of "Draft: RN/DigitalChannels/100.0.157.0691"
From Genesys Documentation
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|Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts." (NEXUS-9949, NEXUS-11242) | |Content=You can now enable functionality in Digital Channels to automatically check whether a Facebook post or public Tweet has been deleted prior to an agent replying to it. A proper error message will be displayed to help reduce wasted time. This feature can be enabled in Digital Channels Administrator by enabling Nexus UX option “Enable Pre-Validation for Public Comments/Posts." (NEXUS-9949, NEXUS-11242) | ||
| − | |LocalContent=Digital Channels now allows you to enable | + | |LocalContent=Digital Channels now allows you to enable functionality that automatically checks if a Facebook post or public Tweet has been deleted prior to an agent replying to it. To turn on this functionality, enable the '''Nexus UX option Enable Pre-Validation for Public Comments/Posts''' in Digital Channels Administrator. When this feature is enabled, agents will see a proper notification message if the post or tweet has been deleted and will be prevented from replying. Please note there is a 15 minute cache in the case of tweets, so if the initial check validates the tweet on X (Twitter), the agent will be allowed to type a reply during that 15 minute window even if the tweet is subsequently deleted. (NEXUS-11242) |
}} | }} | ||
Revision as of 04:00, January 10, 2024
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.157.0691 (Change release number) |
| Release Type | |
| Highlight | Enable option to automatically check if Facebook or Twitter post has been deleted before agent responds. |
| Boilerplate(s) Used | |
| Release Date | 2024-01-10 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = "NEXUS" AND id = NEXUS-9949 or id = NEXUS-11242 or id = NEXUS-11370 or id = NEXUS-11429 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
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