Difference between revisions of "Draft: RN/AgentWorkspace/100.0.004.0309"
From Genesys Documentation
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|LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality. | |LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality. | ||
<!--For Private Edition, Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</code>.--!>--> | <!--For Private Edition, Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</code>.--!>--> | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=TBD | |Content=TBD | ||
| − | |LocalContent= | + | |LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. |
| + | <!--For Private Edition, for the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.--> | ||
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|Content=TBD | |Content=TBD | ||
| − | |LocalContent= | + | |LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. |
| + | <!--For Private Edition, for the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.--> | ||
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|Content=TBD | |Content=TBD | ||
| − | |LocalContent= | + | |LocalContent=For Private Edition, configuration of the Dial Plan has been improved so that you can reject a call without generating a dial operation. The specification of Dial Plan rules has been improved by supporting the '''reject''' parameter. |
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|Content=_[WWE]:__[AWS][Azure][Private]:_The *Processed by* field is now set to *Unknown User* in History or Interaction Search when the related agent has been deleted. Previously, the *Processed by* field was empty in the same scenario. | |Content=_[WWE]:__[AWS][Azure][Private]:_The *Processed by* field is now set to *Unknown User* in History or Interaction Search when the related agent has been deleted. Previously, the *Processed by* field was empty in the same scenario. | ||
|LocalContent=The '''Processed by''' field is now set to '''Unknown User''' in '''History''' or '''Interaction Search''' when the related agent has been deleted. Previously, the '''Processed by''' field was empty in the same scenario. | |LocalContent=The '''Processed by''' field is now set to '''Unknown User''' in '''History''' or '''Interaction Search''' when the related agent has been deleted. Previously, the '''Processed by''' field was empty in the same scenario. | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=[Workspace API][Azure][AWS]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat. | |Content=[Workspace API][Azure][AWS]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat. | ||
| − | |LocalContent=A | + | |LocalContent=A Chat consultation received by an agent is now stopped if the main Chat interaction from which the consultation originated was placed in a queue or workbin. Previously, in such a situation, the Chat consultation was not stopped which affected the target agent capacity to receive a new chat. |
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Revision as of 02:30, March 8, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.004.0309 (Change release number) |
| Release Type | |
| Highlight | Resolved issues and improvements. |
| Boilerplate(s) Used | |
| Release Date | 2023-03-17 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | ((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
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