Difference between revisions of "Draft: RN/ServiceClient API/100.0.002.0161"

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|ReleaseDate=2023-01-17
 
|ReleaseDate=2023-01-17
 
|PrivateEditionReleaseDate=2023-01-17
 
|PrivateEditionReleaseDate=2023-01-17
|Highlight=Support for conference, consultation, and transfer operations based on the media typpe.
 
 
}}
 
}}
 
{{Issue
 
{{Issue
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
|Content=_[SCAPI]:__[AWS][Azure][Private]:_The Service Client API -has been extended to- now handles the following operations depending on the media:* Single-step transfer* Single-step conference* Consultation* Complete a consultation to a transfer or a conference.The targeted objects can be:* A phone number for calls(custom contact)* An interaction queue for eServices interactions* An agent * An agent group* A skill* A routing pointAlso, -we have also introduced an- a new operation is now available for the voice dial to specify extensions.
 
|Content=_[SCAPI]:__[AWS][Azure][Private]:_The Service Client API -has been extended to- now handles the following operations depending on the media:* Single-step transfer* Single-step conference* Consultation* Complete a consultation to a transfer or a conference.The targeted objects can be:* A phone number for calls(custom contact)* An interaction queue for eServices interactions* An agent * An agent group* A skill* A routing pointAlso, -we have also introduced an- a new operation is now available for the voice dial to specify extensions.
|LocalContent=The '''Service Client API''' now handles the following operations depending on the media:
+
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|anchor=SecurityConfiguration|display text=Security Configuration}}, {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=InteractionNamespace|anchor=Methods|display text=Interaction Namespace}}, and {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=VoiceNamespace|anchor=Methods|display text=Voice Namespace}}
 
 
*Single-step transfer
 
*Single-step conference
 
*Consultation
 
*Complete a consultation to a transfer or a conference.
 
 
 
The targeted objects can be:
 
 
 
*A phone number for calls (custom contact)
 
*An interaction queue for eServices interactions
 
*An agent, an agent group, a skill, and a routing point
 
 
 
Also, a new operation is now available for the voice dial feature to specify extensions.
 
 
}}
 
}}

Revision as of 09:16, January 13, 2023

This is a draft page; it has not yet been published.

Component RN Definition[edit source]

Component Service Client API
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number 100.0.002.0161 (Change release number)
Release Type
Highlight
Boilerplate(s) Used
Release Date 2023-01-17
Private Edition Release Date 2023-01-17
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-january-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

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