Difference between revisions of "Draft: ATC/PureEngagePrereqs"
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| Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | | Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | ||
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| − | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/RN/9.0 | + | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW#Nov292019 9.0.0.015.11] minimum |
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| Pacing Service || 9.0 || 9.0.002.00 or above | | Pacing Service || 9.0 || 9.0.002.00 or above | ||
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| Stat Server || 8.5.1 || 8.5.104.20 minimum | | Stat Server || 8.5.1 || 8.5.104.20 minimum | ||
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| − | | Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] | + | | Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] minimum |
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| Altocloud Plugin for Workspace Desktop Edition || 9.0 || [https://all.docs.genesys.com/ATC/Current/ReleaseNotes/WDE-May-13 9.0.002.05] | | Altocloud Plugin for Workspace Desktop Edition || 9.0 || [https://all.docs.genesys.com/ATC/Current/ReleaseNotes/WDE-May-13 9.0.002.05] | ||
Revision as of 17:57, December 12, 2019
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.0.015.11 minimum | |
| Pacing Service | 9.0 | 9.0.002.00 or above | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 minimum | |
| Altocloud Plugin for Workspace Desktop Edition | 9.0 | 9.0.002.05 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |