Difference between revisions of "ATC"

Revision as of 14:13, September 17, 2019

Click on any of the following to see the documentation for that version:

Current

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 |contentarea=Genesys Cloud
 |landingpage=No
-|definition=Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Altocloud as a cloud service in a hybrid-based architecture.
+|definition=Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites.
+Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Altocloud as a cloud service in a hybrid-based architecture.
 |Platforms=PureEngage, PureConnect, PureCloud
 |ComingSoon=No
@@ Line 18: / Line 19: @@
 |Platform=PureConnect
 |Type=Release Notes
-|Links=* [https://help.genesys.com/cic/mergedProjects/wh_rn/desktop/altocloud_integration.htm Release Notes]
+|Links=Click the following link and search or filter for '''Altocloud''':
+* [https://help.genesys.com/cic/releasenotes/ Release Notes]
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Release Notes
-|Links=* {{#mintydocs_link:manual=ReleaseNotes|topic=Administration_UI|version=Current|link text=Admin UI}}
+|Links=====PureEngage Cloud====
-* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_UI|version=Current|link text=Agent UI}}
+Click the following links and search for '''Altocloud''':
-* {{#mintydocs_link:manual=ReleaseNotes|topic=Javascript_SDK|version=Current|link text=Journey JavaScript SDK}}
+* [https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
-* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service}}
+* [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
-* {{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}}
+====PureEngage Premises====
+Click the following links and search for '''Altocloud''':
+* [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
+* [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
+See also:
+* {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
@@ Line 115: / Line 123: @@
 |Title=Agent Resources
 |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
-* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer details}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
@@ Line 127: / Line 135: @@
 |Title=Agent Resources
 |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
-* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer details}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
@@ Line 139: / Line 147: @@
 |Title=Agent Resources
 |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
-* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer details}}
+* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}

Genesys Predictive Engagement

Revision as of 14:13, September 17, 2019