Difference between revisions of "RN/DigitalChannels/100.0.122.2868"
From Genesys Documentation
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|TicketNumber=NEXUS-8290 | |TicketNumber=NEXUS-8290 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |LocalContent=Rich messaging is now supported in Standard Responses for agents to use in replies. Agents can send rich media elements created using Quick Reply, Carousel | + | |LocalContent=Rich messaging is now supported in Standard Responses for agents to use in replies. Agents can send rich media elements created using Quick Reply, Carousel with Generic templates to customers through the chat widget. |
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{{Issue | {{Issue | ||
Latest revision as of 08:51, August 30, 2022
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Mixed mode |
| Release Number | 100.0.122.2868 (Change release number) |
| Release Type | |
| Highlight | Rich messaging is now supported in Standard Responses. |
| Boilerplate(s) Used | |
| Release Date | 2022-07-11 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-07-11 |
| Private Edition Containers List | |
| JQL | id in (NEXUS-8616,NEXUS-8612,NEXUS-8614) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| NEXUS-8290 | New | Rich messaging is now supported in Standard Responses for agents to use in replies. Agents can send ... | |
| NEXUS-9683 | Known Issue | The preview of standard responses with rich messaging content is only displayed after it is inserted... |
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