Difference between revisions of "RN/Recording QM and Interaction Analytics/8.5.512.18"
From Genesys Documentation
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|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | ||
|ReleaseDate=2021-12-21 | |ReleaseDate=2021-12-21 | ||
| − | |Highlight=* Multi-region support for screen recordings | + | |Highlight=*Multi-region support for screen recordings. |
| − | *Export of screen recordings metadata to Azure Blob for download | + | *Export of screen recordings metadata to Azure Blob for download. |
| − | *Interaction extract using the password | + | *Interaction extract using the password. |
| − | * Support for cross-site domain | + | *Support for cross-site domain IDP. |
| − | * Latency issue in SpeechMiner | + | *Latency issue in SpeechMiner resolved. |
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{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Before fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it would always throw - incorrect password error.After fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it will not throw error. | |Content=Before fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it would always throw - incorrect password error.After fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it will not throw error. | ||
| − | |LocalContent=Interactions that are exported to a | + | |LocalContent=Interactions that are exported to a zip file can now be extracted using the password set during the export operations. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WFOAZURE-744 | |TicketNumber=WFOAZURE-744 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |LocalContent=SpeechMiner now supports cross-site domain Identity | + | |LocalContent=SpeechMiner now supports cross-site domain IDP (Identity Provider). You can log into SpeechMiner via SSO, when an external IDP is used. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WFOAZURE-716 | |TicketNumber=WFOAZURE-716 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |LocalContent=The latency observed while searching for a SpeechMiner interaction is now | + | |LocalContent=The latency observed while searching for a SpeechMiner interaction is now resolved. |
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WFOAZURE-758 | ||
| + | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| + | |LocalContent=In a multi-region deployment, the audio metadata for the calls originating in the secondary region is exported to Azure Blob in the secondary region whereas the screen metadata is exported to Azure Blob in the primary region. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WFOAZURE-640 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Supports screen recordings in both primary and secondary regions. You can use the SpeechMiner UI of the primary region to play back the recordings from both regions. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WFOAZURE-410 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Screen recordings metadata is now exported to Azure Blob for download. You can access and export the call events associated with an interaction and also find other interactions. | ||
}} | }} | ||
Revision as of 06:32, August 12, 2022
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.18 (Change release number) |
| Release Type | |
| Highlight | *Multi-region support for screen recordings.
|
| Boilerplate(s) Used | |
| Release Date | 2021-12-21 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (WFOAZURE-702) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-640 | New | Supports screen recordings in both primary and secondary regions. You can use the SpeechMiner UI of ... | |
| WFOAZURE-410 | New | Screen recordings metadata is now exported to Azure Blob for download. You can access and export the... | |
| WFOAZURE-702 | Resolved Issue | Interactions that are exported to a zip file can now be extracted using the password set during the ... | |
| WFOAZURE-744 | Resolved Issue | SpeechMiner now supports cross-site domain IDP (Identity Provider). You can log into SpeechMiner via... | |
| WFOAZURE-716 | Resolved Issue | The latency observed while searching for a SpeechMiner interaction is now resolved. | |
| WFOAZURE-758 | Known Issue | In a multi-region deployment, the audio metadata for the calls originating in the secondary region i... |
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