Difference between revisions of "RN/Recording QM and Interaction Analytics/8.5.512.18"
From Genesys Documentation
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|ReleaseDate=2021-12-21 | |ReleaseDate=2021-12-21 | ||
|Highlight=* Interaction extract using the password | |Highlight=* Interaction extract using the password | ||
| − | * Support for cross-site domain | + | * Support for cross-site domain IdP |
| − | * Latency issue in SpeechMiner | + | * Latency issue in SpeechMiner reduced |
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{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Before fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it would always throw - incorrect password error.After fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it will not throw error. | |Content=Before fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it would always throw - incorrect password error.After fix:When interactions are exported, a zip file would be downloaded. When we try to extract the downloaded zip file with the password set during interactions export, it will not throw error. | ||
| − | |LocalContent=Interactions that are exported to a | + | |LocalContent=Interactions that are exported to a ZIP file can now be extracted using the password set during the export operations. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WFOAZURE-744 | |TicketNumber=WFOAZURE-744 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |LocalContent=SpeechMiner now supports cross-site domain | + | |LocalContent=SpeechMiner now supports cross-site domain Identity Providers (IdP). You can log into SpeechMiner via SSO, when an external IdP is used. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WFOAZURE-716 | |TicketNumber=WFOAZURE-716 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |LocalContent=The latency observed while searching for a SpeechMiner interaction is now | + | |LocalContent=The latency observed while searching for a SpeechMiner interaction is now reduced. |
}} | }} | ||
Revision as of 07:35, January 3, 2022
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.18 (Change release number) |
| Release Type | |
| Highlight | * Interaction extract using the password
|
| Boilerplate(s) Used | |
| Release Date | 2021-12-21 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (WFOAZURE-702) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-640 | New | Supports screen recordings in both primary and secondary regions. You can use the SpeechMiner UI of ... | |
| WFOAZURE-410 | New | Screen recordings metadata is now exported to Azure Blob for download. You can access and export the... | |
| WFOAZURE-702 | Resolved Issue | Interactions that are exported to a zip file can now be extracted using the password set during the ... | |
| WFOAZURE-744 | Resolved Issue | SpeechMiner now supports cross-site domain IDP (Identity Provider). You can log into SpeechMiner via... | |
| WFOAZURE-716 | Resolved Issue | The latency observed while searching for a SpeechMiner interaction is now resolved. | |
| WFOAZURE-758 | Known Issue | In a multi-region deployment, the audio metadata for the calls originating in the secondary region i... |
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