Difference between revisions of "RN/Recording,QM and Interaction Analytics/8.5.512.14"
From Genesys Documentation
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|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | ||
|ReleaseDate=2021-11-17 | |ReleaseDate=2021-11-17 | ||
| − | |Highlight=*Support for voice recording | + | |Highlight=*Support for voice recording. |
| − | *Support for voice QM | + | *Support for voice QM. |
| − | *Support for speech analytics | + | *Support for speech analytics. |
| − | *Encryption with secure storage of certificates in Azure HSM Key Vault | + | *Encryption with secure storage of certificates in Azure HSM Key Vault. |
| − | *Single Sign On for SpeechMiner | + | *Single Sign On for SpeechMiner. |
| − | *Support for SSRS reports | + | *Support for SSRS reports. |
| − | *Interaction transcription export | + | *Interaction transcription export. |
| − | *QM & GIA exports | + | *QM & GIA exports. |
| − | *Security enhancements | + | *Security enhancements. |
}} | }} | ||
{{Issue | {{Issue | ||
Revision as of 06:32, August 12, 2022
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.14 (Change release number) |
| Release Type | |
| Highlight | *Support for voice recording.
|
| Boilerplate(s) Used | |
| Release Date | 2021-11-17 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = PRSM |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GIR-30657 | New | Support for voice recording. It provides cradle to grave dual channel voice recording for customer-i... | |
| WFOAZURE-381 | New | You can store certificates in Azure Key Vault with HSM (hardware security module) protection. | |
| WFOAZURE-233 | New | Support for SSRS (SQL Server Reporting Services) reports. You can use the reports to create a summar... | |
| DB-3808 | New | You can export the Quality Management report of the interactions and the interaction transcripts. | |
| New | Includes security enhancements. |
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