From Genesys Documentation
m (Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises") |
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
||
| Line 11: | Line 11: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Genesys Predictive Engagement with advanced chat routing | |Title=Genesys Predictive Engagement with advanced chat routing | ||
| − | |Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers. | + | |Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers. |
|Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} | ||
|Columns=No | |Columns=No | ||
| Line 43: | Line 43: | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| − | |Title=Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud | + | |Title=Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX |
| − | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud. | + | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX. |
|Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
|Columns=No | |Columns=No | ||
Revision as of 21:30, November 9, 2021
This is a draft page; the published version of this page can be found at Solution.
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
PureConnect Solution Guides
Feature coming soon