Difference between revisions of "Template: SMART UseCase"

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Line 98: Line 98:
 
|where=SMART_Meta._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical" AND Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 
|where=SMART_Meta._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical" AND Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 
|format=template
 
|format=template
−
|template=MintyTopicUseCase}}{{#if:{{{UCIntro|}}}|{{NoteFormat|{{{UCIntro}}}}}|}}{{Template:SMART_NavHead|Offering={{#explode:{{FULLPAGENAME}}|/|2}}|ID={{#explode:{{FULLPAGENAME}}|/|3}}}}__TOC__{{#cargo_store:_table=SMART_UseCase
+
|template=MintyTopicUseCase}}{{#if:{{{UCIntro|}}}|{{NoteFormat|{{{UCIntro}}}}}|}}{{#cargo_query:tables=SMART_Meta,SMART_Canonical,SMART_UseCase
 +
|join on=SMART_Meta._pageName=SMART_Canonical._pageName,SMART_Canonical.ID=SMART_UseCase.ID
 +
|fields=Subtitle,PlatformChallenge,PlatformSolution,Video
 +
|named args=yes
 +
|format=template
 +
|template=UseCaseHead
 +
|where=SMART_Meta.ID="{{#explode:{{FULLPAGENAME}}|/|3}}" AND SMART_UseCase.Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 +
|no html
 +
}}__TOC__{{#cargo_store:_table=SMART_UseCase
 
|ID={{#explode:{{FULLPAGENAME}}|/|3}}
 
|ID={{#explode:{{FULLPAGENAME}}|/|3}}
 
|Title={{{Title|}}}
 
|Title={{{Title|}}}
Line 143: Line 151:
  
 
==Use Case Overview==
 
==Use Case Overview==
−
 
  
 
===Story and Business Context===
 
===Story and Business Context===
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
===Use Case Benefits*===
 
===Use Case Benefits*===
−
 
+
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line:
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_Benefits
 
tables=SMART_Benefits
Line 170: Line 177:
 
====Business Logic====
 
====Business Logic====
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
−
 
+
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=|intro=<h4>Distribution Logic</h4>|where=_pageName="{{FULLPAGENAME}}" AND DistributionLogic IS NOT NULL}}
−
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}
 
−
 
 
−
====Distribution Logic====
 
−
{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
−
 
 
−
 
 
−
==User Interface & Reporting
==
 
−
__NOEDITSECTION__
 
−
 
 
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 +
|intro=<h2>User Interface & Reporting
</h2>
 +
|default=
 
|fields=
 
|fields=
 
CustomerInterfaceRequirements,
 
CustomerInterfaceRequirements,
Line 188: Line 188:
 
RealTimeReporting,
 
RealTimeReporting,
 
HistoricalReporting
 
HistoricalReporting
−
|where=_pageName="{{FULLPAGENAME}}"
+
|where=_pageName="{{FULLPAGENAME}}"  
 
|format=template
 
|format=template
 
|template=SMART_Requirements_FormatTemplate
 
|template=SMART_Requirements_FormatTemplate
Line 194: Line 194:
 
}}
 
}}
  
−
==Assumptions==
+
==Customer-facing Considerations==
−
 
 
−
===General Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_UseCase
 
−
|fields=
 
−
GeneralAssumptions
 
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
−
|default=N/A
 
−
}}
 
−
===Customer Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_UseCase
 
−
|fields=
 
−
CustomerAssumptions
 
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
−
|default=N/A
 
−
}}
 
 
===Interdependencies===
 
===Interdependencies===
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
Line 260: Line 243:
 
}}
 
}}
 
|}
 
|}
−
{{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}
+
 
−
|GenesysCloud=
+
 
−
|#default=
 
−
===On-premises Assumptions===
 
 
{{#cargo_query:
 
{{#cargo_query:
−
tables=SMART_PremiseAssumptions
+
tables=SMART_UseCase
 +
|intro=<h3>General Assumptions</h3>
 
|fields=
 
|fields=
−
Premise_Assumptions
+
GeneralAssumptions
−
|where=SMART_PremiseAssumptions._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND GeneralAssumptions IS NOT NULL
−
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
Line 275: Line 256:
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
−
|fields=PremiseAssumptionsAdditional
+
|intro=<h3>Customer Responsibilities</h3>
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|fields=CustomerAssumptions
−
|default=
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CustomerAssumptions IS NOT NULL
−
}}
 
−
}}
 
−
===Cloud Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_CloudAssumptions
 
−
|fields=Cloud_Assumptions
 
−
|intro=
 
−
|where=SMART_CloudAssumptions._pageName="{{FULLPAGENAME}}"
 
−
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
Line 293: Line 265:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 
|fields=CloudAssumptionsAdditional
 
|fields=CloudAssumptionsAdditional
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CloudAssumptionsAdditional IS NOT NULL
 
|default=
 
|default=
 
}}
 
}}
  
 +
{{#if:{{{RelatedDocs|}}}
 +
|
 
==Related Documentation==
 
==Related Documentation==
−
{{#if:{{{Video|}}}|{{#widget:Vimeo|id={{{Video}}}|width=100%}}|}}
 
  
 
{{{RelatedDocs|}}}
 
{{{RelatedDocs|}}}
 +
|}}
 
===Document Version===
 
===Document Version===
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
−
|fields=DocVersion
+
|fields=CONCAT ('Version <b>', DocVersion, '</b> last updated <b>{{#time:F j, Y|{{REVISIONTIMESTAMP}}}}</b>')
 
|where=_pageName="{{FULLPAGENAME}}"
 
|where=_pageName="{{FULLPAGENAME}}"
 
|format=ul
 
|format=ul
 
|default=<i>Needs info.</i>
 
|default=<i>Needs info.</i>
−
}}{{#css:  
+
}}
 +
{{#css:  
 
button#version-dropdown { display: none; }
 
button#version-dropdown { display: none; }
−
}}{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:Linkable]][[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>
+
 
 +
.MintyDocsTopicDesc {
 +
  display:none;
 +
  }
 +
.MintyDocsOtherManualVersions {
 +
  display:none;
 +
  }
 +
}}__NOEDITSECTION__{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:Linkable]][[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>

Latest revision as of 14:08, April 20, 2021

This is the "SMART UseCase" template.

It should be called in the following format: 

{{SMART UseCase
|MintyDocsVersion=
|MintyDocsProduct=
|MintyDocsManual=
|ID=
|Title=
|Offering=
|UCOverview=
|UCSummary=
|Description=
|PainPoints=
|DesiredState=
|BuyerPersonas=
|QualifyingQuestions=
|MaturityLevel=
|SellableItems=
|CloudAssumptions=
|PremiseAssumptions=
|CloudAssumptionsAdditional=
|PremiseAssumptionsAdditional=
|CloudAssumptionsAdditional_Sales=
|PremiseAssumptionsAdditional_Sales=
|BusinessLogic=
|DistributionLogic=
|CustomerInterfaceRequirements=
|AgentDeskRequirements=
|OperationalRequirements=
|RealTimeReporting=
|HistoricalReporting=
|GeneralAssumptions=
|CustomerAssumptions=
|RequiresAll=
|RequiresOr=
|Optional=
|Exceptions=
|Requires=
|Conditions=
|Video=
|RelatedDocs=
|DocVersion=
}}

Edit the page to see the template text.

This template defines the table "SMART_UseCase". View table.

Retrieved from "https://all.docs.genesys.com/Template:SMART_UseCase (2025-06-19 13:26:20)"