Difference between revisions of "Draft: ATC/Current/PacingServiceDeployment/About"

Latest revision as of 17:43, June 6, 2019

This is a draft page; the published version of this page can be found at ATC/Current/PacingServiceDeployment/About.

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-{{ArticleUnstructured
+#REDIRECT [[Draft:ATC/Current/PacingServiceDeployment]]
-|DisplayName=About the Agent Pacing Service Deployment Guide
-|Platform=PureEngage
-|TocName=About
-|Context=Learn the purpose of the Agent Pacing Service and the available documentation.
-}}
-Agent Pacing Service combines statistical data from the contact center with statistics collected by {{MINTYDOCSPRODUCT}} to predict the availability of agent resources. It forwards the results to {{MINTYDOCSPRODUCT}}, so that {{MINTYDOCSPRODUCT}} can make an informed decision about whether to send a predictive engagement request to a specific visitor.
-{{#mintydocs_link:topic=PacingIntro}}<br>
-{{#mintydocs_link:manual=AdminGuide|topic=PureEngagePrereqs|link text=PureEngage Prerequisites}}<br>
-{{#mintydocs_link:topic=ConfigurationArticle}}<br>
-{{#mintydocs_link:topic=Installation}}