Difference between revisions of "Template: SMART UseCase"

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Line 30: Line 30:
 
|CustomerInterfaceRequirements=
 
|CustomerInterfaceRequirements=
 
|AgentDeskRequirements=
 
|AgentDeskRequirements=
 +
|OperationalRequirements=
 
|RealTimeReporting=
 
|RealTimeReporting=
 
|HistoricalReporting=
 
|HistoricalReporting=
Line 40: Line 41:
 
|Requires=
 
|Requires=
 
|Conditions=
 
|Conditions=
 +
|Video=
 +
|RelatedDocs=
 +
|DocVersion=
 
}}
 
}}
  
Line 69: Line 73:
 
|CustomerInterfaceRequirements=Wikitext (size=10000)
 
|CustomerInterfaceRequirements=Wikitext (size=10000)
 
|AgentDeskRequirements=Wikitext (size=10000)
 
|AgentDeskRequirements=Wikitext (size=10000)
 +
|OperationalRequirements=Wikitext (size=10000)
 
|RealTimeReporting=Wikitext (size=10000)
 
|RealTimeReporting=Wikitext (size=10000)
 
|HistoricalReporting=Wikitext (size=10000)
 
|HistoricalReporting=Wikitext (size=10000)
Line 81: Line 86:
 
|CloudAssumptions=List (,) of Text (size=100000)
 
|CloudAssumptions=List (,) of Text (size=100000)
 
|Conditions=Text
 
|Conditions=Text
 +
|Video=String
 +
|RelatedDocs=Wikitext (size=10000)
 +
|DocVersion=String
 
}}
 
}}
  
Line 90: Line 98:
 
|where=SMART_Meta._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical" AND Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 
|where=SMART_Meta._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical" AND Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 
|format=template
 
|format=template
−
|template=MintyTopicUseCase}}{{#if:{{{UCIntro|}}}|{{NoteFormat|{{{UCIntro}}}}}|}}{{Template:SMART_NavHead|Offering={{#explode:{{FULLPAGENAME}}|/|2}}|ID={{#explode:{{FULLPAGENAME}}|/|3}}}}__TOC__{{#cargo_store:_table=SMART_UseCase
+
|template=MintyTopicUseCase}}{{#if:{{{UCIntro|}}}|{{NoteFormat|{{{UCIntro}}}}}|}}{{#cargo_query:tables=SMART_Meta,SMART_Canonical,SMART_UseCase
 +
|join on=SMART_Meta._pageName=SMART_Canonical._pageName,SMART_Canonical.ID=SMART_UseCase.ID
 +
|fields=Subtitle,PlatformChallenge,PlatformSolution,Video
 +
|named args=yes
 +
|format=template
 +
|template=UseCaseHead
 +
|where=SMART_Meta.ID="{{#explode:{{FULLPAGENAME}}|/|3}}" AND SMART_UseCase.Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 +
|no html
 +
}}__TOC__{{#cargo_store:_table=SMART_UseCase
 
|ID={{#explode:{{FULLPAGENAME}}|/|3}}
 
|ID={{#explode:{{FULLPAGENAME}}|/|3}}
 
|Title={{{Title|}}}
 
|Title={{{Title|}}}
Line 130: Line 146:
 
|Requires={{{Requires|}}}
 
|Requires={{{Requires|}}}
 
|Conditions={{{Conditions|}}}
 
|Conditions={{{Conditions|}}}
 +
|DocVersion={{{DocVersion|}}}
 +
|Video={{{Video|}}}
 
}}
 
}}
  
 
==Use Case Overview==
 
==Use Case Overview==
−
 
  
 
===Story and Business Context===
 
===Story and Business Context===
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
===Use Case Benefits*===
 
===Use Case Benefits*===
−
 
+
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line:
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_Benefits
 
tables=SMART_Benefits
Line 145: Line 162:
 
|where=_pageName="{{FULLPAGENAME}}"}}
 
|where=_pageName="{{FULLPAGENAME}}"}}
  
−
<sup>*</sup>You can sort all use cases according to their stated benefits here: [[Usecase/Benefits|Sort by benefits]]''
+
<div class="pdf-remove"><sup>*</sup>You can sort all use cases according to their stated benefits here: [[UseCases/Benefits|Sort by benefits]]''</div>
  
 
<h3>Summary</h3>
 
<h3>Summary</h3>
Line 160: Line 177:
 
====Business Logic====
 
====Business Logic====
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
−
 
+
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=|intro=<h4>Distribution Logic</h4>|where=_pageName="{{FULLPAGENAME}}" AND DistributionLogic IS NOT NULL}}
−
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}
 
−
 
 
−
====Distribution Logic====
 
−
{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
−
 
 
−
 
 
−
==Use Case Requirements==
 
−
__NOEDITSECTION__
 
−
 
 
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 +
|intro=<h2>User Interface & Reporting
</h2>
 +
|default=
 
|fields=
 
|fields=
 
CustomerInterfaceRequirements,
 
CustomerInterfaceRequirements,
 
AgentDeskRequirements,
 
AgentDeskRequirements,
 +
OperationalRequirements,
 
RealTimeReporting,
 
RealTimeReporting,
 
HistoricalReporting
 
HistoricalReporting
−
|where=_pageName="{{FULLPAGENAME}}"
+
|where=_pageName="{{FULLPAGENAME}}"  
 
|format=template
 
|format=template
 
|template=SMART_Requirements_FormatTemplate
 
|template=SMART_Requirements_FormatTemplate
Line 183: Line 194:
 
}}
 
}}
  
−
==Assumptions==
+
==Customer-facing Considerations==
−
 
 
−
===General Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_UseCase
 
−
|fields=
 
−
GeneralAssumptions
 
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
−
|default=<i>Needs info.</i>
 
−
}}
 
−
===Customer Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_UseCase
 
−
|fields=
 
−
CustomerAssumptions
 
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
−
|default=<i>Needs info.</i>
 
−
}}
 
 
===Interdependencies===
 
===Interdependencies===
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
Line 212: Line 206:
 
tables=SMART_UseCase__RequiresAll,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__RequiresAll,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__RequiresAll._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresAll._value=SMART_Meta.ID
 
|join on=SMART_UseCase__RequiresAll._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresAll._value=SMART_Meta.ID
−
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__RequiresAll._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresAll._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
Line 222: Line 216:
 
tables=SMART_UseCase__RequiresOr,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__RequiresOr,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__RequiresOr._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresOr._value=SMART_Meta.ID
 
|join on=SMART_UseCase__RequiresOr._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresOr._value=SMART_Meta.ID
−
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__RequiresOr._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresOr._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
Line 232: Line 226:
 
tables=SMART_UseCase__Optional,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__Optional,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__Optional._rowID=SMART_UseCase._ID,SMART_UseCase__Optional._value=SMART_Meta.ID
 
|join on=SMART_UseCase__Optional._rowID=SMART_UseCase._ID,SMART_UseCase__Optional._value=SMART_Meta.ID
−
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__Optional._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Optional._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
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tables=SMART_UseCase__Exceptions,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__Exceptions,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__Exceptions._rowID=SMART_UseCase._ID,SMART_UseCase__Exceptions._value=SMART_Meta.ID
 
|join on=SMART_UseCase__Exceptions._rowID=SMART_UseCase._ID,SMART_UseCase__Exceptions._value=SMART_Meta.ID
−
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__Exceptions._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Exceptions._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
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|}
 
|}
  
−
===Premise Assumptions===
+
 
 
{{#cargo_query:
 
{{#cargo_query:
−
tables=SMART_PremiseAssumptions
+
tables=SMART_UseCase
 +
|intro=<h3>General Assumptions</h3>
 
|fields=
 
|fields=
−
Premise_Assumptions
+
GeneralAssumptions
−
|where=SMART_PremiseAssumptions._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND GeneralAssumptions IS NOT NULL
−
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
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{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
−
|fields=PremiseAssumptionsAdditional
+
|intro=<h3>Customer Responsibilities</h3>
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|fields=CustomerAssumptions
−
|default=
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CustomerAssumptions IS NOT NULL
−
}}
 
−
===Cloud Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_CloudAssumptions
 
−
|fields=Cloud_Assumptions
 
−
|intro=
 
−
|where=SMART_CloudAssumptions._pageName="{{FULLPAGENAME}}"
 
−
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
Line 279: Line 265:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 
|fields=CloudAssumptionsAdditional
 
|fields=CloudAssumptionsAdditional
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CloudAssumptionsAdditional IS NOT NULL
 
|default=
 
|default=
 
}}
 
}}
 +
 +
{{#if:{{{RelatedDocs|}}}
 +
|
 +
==Related Documentation==
 +
 +
{{{RelatedDocs|}}}
 +
|}}
 
===Document Version===
 
===Document Version===
 
{{#cargo_query:
 
{{#cargo_query:
−
tables=SMART_HybridAssumptions
+
tables=SMART_UseCase
−
|fields=
+
|fields=CONCAT ('Version <b>', DocVersion, '</b> last updated <b>{{#time:F j, Y|{{REVISIONTIMESTAMP}}}}</b>')
−
Hybrid_Assumptions
+
|where=_pageName="{{FULLPAGENAME}}"
−
|where=SMART_HybridAssumptions._pageName="{{FULLPAGENAME}}"
 
 
|format=ul
 
|format=ul
 
|default=<i>Needs info.</i>
 
|default=<i>Needs info.</i>
−
}}{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>
+
}}
 +
{{#css:
 +
button#version-dropdown { display: none; }
 +
 
 +
.MintyDocsTopicDesc {
 +
  display:none;
 +
  }
 +
.MintyDocsOtherManualVersions {
 +
  display:none;
 +
  }
 +
}}__NOEDITSECTION__{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:Linkable]][[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>

Latest revision as of 14:08, April 20, 2021

This is the "SMART UseCase" template.

It should be called in the following format: 

{{SMART UseCase
|MintyDocsVersion=
|MintyDocsProduct=
|MintyDocsManual=
|ID=
|Title=
|Offering=
|UCOverview=
|UCSummary=
|Description=
|PainPoints=
|DesiredState=
|BuyerPersonas=
|QualifyingQuestions=
|MaturityLevel=
|SellableItems=
|CloudAssumptions=
|PremiseAssumptions=
|CloudAssumptionsAdditional=
|PremiseAssumptionsAdditional=
|CloudAssumptionsAdditional_Sales=
|PremiseAssumptionsAdditional_Sales=
|BusinessLogic=
|DistributionLogic=
|CustomerInterfaceRequirements=
|AgentDeskRequirements=
|OperationalRequirements=
|RealTimeReporting=
|HistoricalReporting=
|GeneralAssumptions=
|CustomerAssumptions=
|RequiresAll=
|RequiresOr=
|Optional=
|Exceptions=
|Requires=
|Conditions=
|Video=
|RelatedDocs=
|DocVersion=
}}

Edit the page to see the template text.

This template defines the table "SMART_UseCase". View table.

Retrieved from "https://all.docs.genesys.com/Template:SMART_UseCase (2024-10-06 21:47:16)"