Difference between revisions of "Draft: ATC/Current/AgentGuide/About"

Latest revision as of 17:42, June 6, 2019

This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/About.

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-{{Article
+#REDIRECT [[Draft:ATC/Current/AgentGuide]]
-|DisplayName=Altocloud Agent's Guide
-|Platform=PureEngage, PureConnect, PureCloud
-|Context=Altocloud presents customer journey information for Sales and Service agents.
-|Section={{Section
-|sectionHeading=Key features
-|anchor=KeyFeatures
-|Type=Structured
-|alignment=Horizontal
-|image=WDE gadgets.png
-|structuredtext=To access the Altocloud Plugin during interactions, agents click the '''ALTOCLOUD''' tab in their PureEngage Workspace.
-In the ALTOCLOUD tab, agents can access the following journey content for the currently active interaction:<br />* Visitor details and online presence status<br />* Visit details including<br />** Real-time customer journey chart<br />** Real-time view of matched segments<br />** Real-time view of outcome scores
-|fullwidth=No
-}}
-}}