Difference between revisions of "Draft: GAMD/Current/Admin/Adapter configuration"

Latest revision as of 20:32, November 9, 2021

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{{Article |Standalone=No |DisplayName=Gow to configure the Adapter |Platform=GenesysEngage-cloud |TocName=Adapter configuration |ComingSoon=No |Context=This section explains how to configure the Gplus Adapter. |Section=

Configure Microsoft Dynamics 365 CIF Solution

The following procedure explains how to configure Microsoft Dynamics 365 CIF application:

Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
Create a new channel provider by clicking on + New.
The following parameters must be provided:
- Name: any name
- Label: Gplus Adapter for MS Dynamics 365
- Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
- Enable Outbound Communication: Yes / No
- Channel Order: 1
- API Version: 1.0
- Trusted Domain:
- Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }

{{Section

Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
Open softphon_iwsconfigCIFWWE.js:

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=How to configure the Adapter
+|DisplayName=Gow to configure the Adapter
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |TocName=Adapter configuration
 |ComingSoon=No
-|Context=This section explains how to configure the Adapter.
+|Context=This section explains how to configure the Gplus Adapter.
 |Section={{Section
 |sectionHeading=Configure Microsoft Dynamics 365 CIF Solution
-|Type=Unstructured
+|Standalone=No
-|freetext=The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
+|ComingSoon=No
-# Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
+|alignment=Vertical
-# Create a new channel provider by clicking on "+ New".
+|structuredtext=The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
+# Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting '''Channel Integration Framework'''.
+# Create a new channel provider by clicking on '''+ New'''.
 # The following parameters must be provided:
 #* Name: any name
 #* Label: Gplus Adapter for MS Dynamics 365
-#* Channel URL: <a href="https://dynamicsurl/WebResources/softphone_index_wwe.html">https://dynamicsurl/WebResources/softphone_index_wwe.html</a>
+#* Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
 #* Enable Outbound Communication: Yes / No
 #* Channel Order: 1
 #* API Version: 1.0
 #* Trusted Domain:
-#* Custom Parameters:<meta charset="utf-8"><span>{ "InstanceURL": "PureEngage Cloud URL", "Logo": "/webresources/softphon_microsoft.png", "Width": 470<meta charset="utf-8"><span>}</span></span>
+#* Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }<br />
 |Status=No
 }}{{Section
 |sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file
-|Type=Unstructured
+|Standalone=No
-|freetext=Select the Web Resources Zip File (PureEngageCloudConnectorforCIF_9.0.zip).
+|ComingSoon=No
-Open softphon_iwsconfigCIFWWE.js:
-var params = {<br />context: this,<br />integrationType: "wwe",<br />layoutType: "widget",<br />stylePath: "/webresources/softphon_wwe_mainstyle.css",<br />instance: window.Softphone.InstanceURL,<br />layoutPath: "/webresources/softphon_wwe_mainui.html",<br />branding: window.Softphone.Logo,<br />plugins: [<br />{ path: "/webresources/softphon_wwe_mainui.js",<br />className: "mainui",<br />objectName: "mainui",<br />parameters: { "topView": "CommunicatorView"}<br />},<br />{ path: "/webresources/softphon_wwe_interactionbar.js",<br />className: "interactionbar",<br />objectName: "interactionbar",<br />parameters: { "TOOLTIP": { "voice": "callType,direction,call.state,call.phoneNumber"} }<br />}<br />]<br />};log.setLogLevel(enumloglevel.debug);<br />$(document).ready(function(){<br />iwscore.initCTI(params);<br />iwscore.enableCTI();<br />});
-{{{!}} class="wikitable"
-{{!}}-
-{{!}}{{!}}'''Key'''
-{{!}}{{!}}'''Value'''
-{{!}}{{!}}'''Decription'''
-{{!}}-
-{{!}}{{!}}branding
-{{!}}{{!}}default: window.Softphone.Logo
-possible value: any valid logo web resources (e.g. "/webresources/softphon_microsoft.png")
-{{!}}{{!}}default: logo is retrieved from CIF configuration
-possible value: the path where the file name is stored
-{{!}}-
-{{!}}{{!}}topView
-{{!}}{{!}}default: CommunicatorView
-possible value: CommunicatorView, PerformanceTrackerView
-{{!}}{{!}}possibility to visualize menu buttons outside the drop-down menu
-{{!}}}
 |Status=No
-}}
+|alignment=Vertical
-}}
+|structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:
+# Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
+# Open softphon_iwsconfigCIFWWE.js: