Draft: GAMD/Current/Admin/Adapter configuration

{{Article |Standalone=No |DisplayName=Gow to configure the Adapter |Platform=GenesysEngage-cloud |TocName=Adapter configuration |ComingSoon=No |Context=This section explains how to configure the Gplus Adapter. |Section=

Configure Microsoft Dynamics 365 CIF Solution

The following procedure explains how to configure Microsoft Dynamics 365 CIF application:

1. Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
2. Create a new channel provider by clicking on + New.
3. The following parameters must be provided:
   • Name: any name
   • Label: Gplus Adapter for MS Dynamics 365
   • Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
   • Enable Outbound Communication: Yes / No
   • Channel Order: 1
   • API Version: 1.0
   • Trusted Domain:
   • Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }
     

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|sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file |Standalone=No |ComingSoon=No |Status=No |alignment=Vertical |structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:

1. Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
2. Open softphon_iwsconfigCIFWWE.js: