Difference between revisions of "Draft: GAMD/Current/Admin/Adapter configuration"

Latest revision as of 20:32, November 9, 2021

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{{Article |Standalone=No |DisplayName=Gow to configure the Adapter |Platform=GenesysEngage-cloud |TocName=Adapter configuration |ComingSoon=No |Context=This section explains how to configure the Gplus Adapter. |Section=

Configure Microsoft Dynamics 365 CIF Solution

The following procedure explains how to configure Microsoft Dynamics 365 CIF application:

Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
Create a new channel provider by clicking on + New.
The following parameters must be provided:
- Name: any name
- Label: Gplus Adapter for MS Dynamics 365
- Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
- Enable Outbound Communication: Yes / No
- Channel Order: 1
- API Version: 1.0
- Trusted Domain:
- Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }

{{Section

Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
Open softphon_iwsconfigCIFWWE.js:

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=How to configure the Adapter
+|DisplayName=Gow to configure the Adapter
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |TocName=Adapter configuration
 |ComingSoon=No
-|Context=This section explains how to configure the Adapter.
+|Context=This section explains how to configure the Gplus Adapter.
 |Section={{Section
-|Type=Unstructured
+|sectionHeading=Configure Microsoft Dynamics 365 CIF Solution
-|freetext='''Configure Microsoft Dynamics 365 CIF Solution'''Purpose: this procedure is to explain how to configure Microsoft Dynamics 365 CIF application
+|Standalone=No
-# Open CIF application: Click on Dynamics 365 drop down and select Channel Integration Framework.
+|ComingSoon=No
-# Create a new channel provider: Click on “+ New”.
+|alignment=Vertical
-# <meta charset="utf-8"><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0">Configure Channel provider parameters.</span></span><span class="EOP SCXW18642842 BCX0" data-ccp-props="{" 134233279":true,"335551550":6,"335551620":6,"335559737":-30,"335559739":120}"=""></span><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"></span></span><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"></span></span><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"><meta charset="utf-8"><span>The following parameters must be provided:</span>
+|structuredtext=The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
-#* Name: <any name><any name=""><span><any name=""></any></span><span><any name=""></any></span><any name=""></any></any>
+# Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting '''Channel Integration Framework'''.
+# Create a new channel provider by clicking on '''+ New'''.
+# The following parameters must be provided:
+#* Name: any name
 #* Label: Gplus Adapter for MS Dynamics 365
-#* Channel URL:https://<dynamicsurl>/WebResources/softphon_index_wwe.html<a href="https://softphoneit.crm4.dynamics.com/WebResources/softphon_index_wwe.html" rel="noreferrer noopener" target="_blank" title="https://softphoneit.crm4.dynamics.com/webresources/softphon_index_wwe.html" tabindex="-1"></a><span data-contrast="none" xml:lang="EN-US" lang="EN-US"></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"></span><span data-contrast="none" xml:lang="EN-US" lang="EN-US"></span></dynamicsurl>
+#* Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
 #* Enable Outbound Communication: Yes / No
 #* Channel Order: 1
 #* API Version: 1.0
 #* Trusted Domain:
-#* Custom Parameters:<span></span>{ "InstanceURL" : "<pureengage cloud="" url="">", "Logo": "/webresources/softphon_microsoft.png", "Width": 470 }</pureengage></span></span>
+#* Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }<br />
-# <span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0">dcs</span></span><br />
+|Status=No
-<span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"></span></span></span></span>
+}}{{Section
+|sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file
+|Standalone=No
-<span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"><span data-contrast="none" class="TextRun SCXW18642842 BCX0" xml:lang="EN-US" lang="EN-US"><span class="NormalTextRun SCXW18642842 BCX0"></span></span></span></span></span></span>
+|ComingSoon=No
-</span></span>
 |Status=No
-}}
+|alignment=Vertical
-}}
+|structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:
+# Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
+# Open softphon_iwsconfigCIFWWE.js: