Difference between revisions of "RN/WebRTCMedia Service/100.0.072.0000"
From Genesys Documentation
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|ComponentId=0371606b-df5e-41e2-869d-2009e76b916e | |ComponentId=0371606b-df5e-41e2-869d-2009e76b916e | ||
|JQL=labels=WebRTCRN10000690000 | |JQL=labels=WebRTCRN10000690000 | ||
| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a |
|ReleaseDate=2023-06-20 | |ReleaseDate=2023-06-20 | ||
| − | | | + | |PrivateEditionReleaseDate=2023-06-23 |
|Highlight=*New traces for ICE failures. | |Highlight=*New traces for ICE failures. | ||
| + | |||
*Resolved issues. | *Resolved issues. | ||
| + | |ReleaseNumber=100.0.072.0000 | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Previously, WebRTC Gateway incorrectly handled responses from GWS Configuration Service if “Content-length“ header in lower case.Now, “Content-length“ header in lower case is processed correctly. | |Content=Previously, WebRTC Gateway incorrectly handled responses from GWS Configuration Service if “Content-length“ header in lower case.Now, “Content-length“ header in lower case is processed correctly. | ||
| + | |LocalContent=WebRTC Gateway now correctly processes the <code>Content-length</code> header irrespective of the casing of the text it contains. Previously, WebRTC Gateway incorrectly handled responses from GWS Configuration Service if the <code>Content-length</code> header contained text in lower case. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Log messages from different threads interrupts each other because of \r\n in SIP or other messages and one single message takes few lines.Now in case of output of logs into stdout these chars \r and \n are escaped and multiline messages take single line | |Content=Log messages from different threads interrupts each other because of \r\n in SIP or other messages and one single message takes few lines.Now in case of output of logs into stdout these chars \r and \n are escaped and multiline messages take single line | ||
| + | |LocalContent=If log messages are written to stdout, the ''\r'' and ''\n'' characters are escaped and multiline messages now occupy only a single line. Previously, log messages from different threads overlapped with each other because of the ''\r'' and ''\n'' characters in SIP or other messages, causing a single line message to span multiple lines. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=WebRTC Gateway metrics were reworked and new tenant dimension was added to tenant-related metrics | |Content=WebRTC Gateway metrics were reworked and new tenant dimension was added to tenant-related metrics | ||
| + | |LocalContent=WebRTC Gateway metrics have been reworked and a new tenant dimension has been added to the tenant-related metrics. | ||
}} | }} | ||
{{Issue | {{Issue | ||
| Line 27: | Line 32: | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=New traces are added for case if ICE failure "SYS", "ICEFailed", "ICE State moved to FAILED, remote candidates are present""SYS", "ICEFailed", "ICE State moved to FAILED, no remote candidates""SYS", "ICEFailed", "ICE Failed during established connection"Also new metric is added for ICE failed case:wrtc_system_errors{ type="failedice" } | |Content=New traces are added for case if ICE failure "SYS", "ICEFailed", "ICE State moved to FAILED, remote candidates are present""SYS", "ICEFailed", "ICE State moved to FAILED, no remote candidates""SYS", "ICEFailed", "ICE Failed during established connection"Also new metric is added for ICE failed case:wrtc_system_errors{ type="failedice" } | ||
| + | |LocalContent=The following new traces are added for ICE failures: | ||
| + | |||
| + | *SYS, ICEFailed, ICE State moved to FAILED, remote candidates are present | ||
| + | *SYS, ICEFailed, ICE State moved to FAILED, no remote candidates | ||
| + | *SYS, ICEFailed, ICE Failed during established connection | ||
| + | |||
| + | Also, a new metric, <code>wrtc_system_errors{type="failedice"}</code>, is added for ICE failures. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Now, in case of SIP registration failure. webrtc gateway will not drop active call but preserve RTP stream to allow agent continue to talk with customer. | |Content=Now, in case of SIP registration failure. webrtc gateway will not drop active call but preserve RTP stream to allow agent continue to talk with customer. | ||
| + | |LocalContent=Now, in case of a SIP registration failure. WebRTC Gateway does not drop an active call but preserves the RTP stream to allow agents to continue talking with customer. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WRTCMS-1280 | |TicketNumber=WRTCMS-1280 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=Previously, WebRTC Gateway experienced 10ms gaps in jitter calculation. Now, jitter calculation is more reliable. Also, call stats are reported in monitoring messages for calls every 10 seconds. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WRTCMS-1281 | |TicketNumber=WRTCMS-1281 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Gateway jitter is now also reported as a histogram for the '''wrtc_rtp_gateway_jitter_ms_bucket''' metric. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WRTCMS-1297 | |TicketNumber=WRTCMS-1297 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=Now, <code>http-request GET/options</code> to the monitoring port shows all current options in plain text format. For example, <code>curl http://localhost:10052/options</code>. Also, at startup, WebRTC Gateway pushes a monitoring message with type <code>SYS</code> and method <code>Options</code>, and a message that contains the complete set of options in JSON format. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WRTCMS-1298 | |TicketNumber=WRTCMS-1298 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=In case of connectivity issues with GAuth, Environment or Config services of GWS, WebRTC Gateway now pushes monitoring messages with type <code>SYS</code> and methods <code>Auth Service Failed</code>, <code>Env Service Failed</code>, <code>Cfg Service Failed</code>, and messages that contain the info about the failure, which can help understand the reason for the connectivity issue without having to download logs. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WRTCMS-1302 | |TicketNumber=WRTCMS-1302 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=The JSON format for the dashboard located in the helm chart now shows correctly updated metrics. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WRTCMS-1310 | |TicketNumber=WRTCMS-1310 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=WebRTC Gateway no longer crashes if the DN or Agent Name contains '''%s'''. Previously, WebRTC Gateway could crash in such cases. | ||
}} | }} | ||
Latest revision as of 12:00, June 23, 2023
Component RN Definition[edit source]
| Component | WebRTC Media Service |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.072.0000 (Change release number) |
| Release Type | |
| Highlight | *New traces for ICE failures.
|
| Boilerplate(s) Used | |
| Release Date | 2023-06-20 |
| Private Edition Release Date | 2023-06-23 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels=WebRTCRN10000690000 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WRTCMS-1214 | New | The following new traces are added for ICE failures:
| |
| WRTCMS-1281 | New | Gateway jitter is now also reported as a histogram for the wrtc_rtp_gateway_jitter_ms_bucket m... | |
| WRTCMS-1278 | Resolved Issue | WebRTC Gateway now correctly processes the Content-length header irrespective of the c... | |
| WRTCMS-1273 | Resolved Issue | If log messages are written to stdout, the \r and \n characters are escaped and multiline me... | |
| WRTCMS-1218 | Resolved Issue | WebRTC Gateway metrics have been reworked and a new tenant dimension has been added to the tenant-re... | |
| WRTCMS-1178 | Resolved Issue | Now, in case of a SIP registration failure. WebRTC Gateway does not drop an active call but preserve... | |
| WRTCMS-1280 | Resolved Issue | Previously, WebRTC Gateway experienced 10ms gaps in jitter calculation. Now, jitter calculation is m... | |
| WRTCMS-1297 | Resolved Issue | Now, http-request GET/options to the monitoring port shows all current options in plain... | |
| WRTCMS-1298 | Resolved Issue | In case of connectivity issues with GAuth, Environment or Config services of GWS, WebRTC Gateway now... | |
| WRTCMS-1302 | Resolved Issue | The JSON format for the dashboard located in the helm chart now shows correctly updated metrics. | |
| WRTCMS-1310 | Resolved Issue | WebRTC Gateway no longer crashes if the DN or Agent Name contains %s. Previously, WebRTC Gatew... |
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