Difference between revisions of "Template: SMART UseCase"

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==Use Case Overview==
 
==Use Case Overview==
−
 
  
 
===Story and Business Context===
 
===Story and Business Context===
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
===Use Case Benefits*===
 
===Use Case Benefits*===
−
 
+
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line:
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_Benefits
 
tables=SMART_Benefits
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====Business Logic====
 
====Business Logic====
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
−
 
+
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=|intro=<h4>Distribution Logic</h4>|where=_pageName="{{FULLPAGENAME}}" AND DistributionLogic IS NOT NULL}}
−
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}
 
−
 
 
−
====Distribution Logic====
 
−
{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
−
 
 
−
 
 
−
==User Interface & Reporting
==
 
−
__NOEDITSECTION__
 
−
 
 
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 +
|intro=<h2>User Interface & Reporting
</h2>
 +
|default=
 
|fields=
 
|fields=
 
CustomerInterfaceRequirements,
 
CustomerInterfaceRequirements,
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RealTimeReporting,
 
RealTimeReporting,
 
HistoricalReporting
 
HistoricalReporting
−
|where=_pageName="{{FULLPAGENAME}}"
+
|where=_pageName="{{FULLPAGENAME}}"  
 
|format=template
 
|format=template
 
|template=SMART_Requirements_FormatTemplate
 
|template=SMART_Requirements_FormatTemplate
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}}
 
}}
  
−
==Assumptions==
+
==Customer-facing Considerations==
−
 
 
−
===General Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_UseCase
 
−
|fields=
 
−
GeneralAssumptions
 
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
−
|default=N/A
 
−
}}
 
−
===Customer Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_UseCase
 
−
|fields=
 
−
CustomerAssumptions
 
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
−
|default=N/A
 
−
}}
 
 
===Interdependencies===
 
===Interdependencies===
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
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}}
 
}}
 
|}
 
|}
−
{{#switch:{{#explode:{{FULLPAGENAME}}|/|2}}
+
 
−
|GenesysCloud=
+
 
−
|#default=
 
−
===On-premises Assumptions===
 
 
{{#cargo_query:
 
{{#cargo_query:
−
tables=SMART_PremiseAssumptions
+
tables=SMART_UseCase
 +
|intro=<h3>General Assumptions</h3>
 
|fields=
 
|fields=
−
Premise_Assumptions
+
GeneralAssumptions
−
|where=SMART_PremiseAssumptions._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND GeneralAssumptions IS NOT NULL
−
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
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{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
−
|fields=PremiseAssumptionsAdditional
+
|intro=<h3>Customer Responsibilities</h3>
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|fields=CustomerAssumptions
−
|default=
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CustomerAssumptions IS NOT NULL
−
}}
 
−
}}
 
−
===Cloud Assumptions===
 
−
{{#cargo_query:
 
−
tables=SMART_CloudAssumptions
 
−
|fields=Cloud_Assumptions
 
−
|intro=
 
−
|where=SMART_CloudAssumptions._pageName="{{FULLPAGENAME}}"
 
−
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
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tables=SMART_UseCase
 
tables=SMART_UseCase
 
|fields=CloudAssumptionsAdditional
 
|fields=CloudAssumptionsAdditional
−
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CloudAssumptionsAdditional IS NOT NULL
 
|default=
 
|default=
 
}}
 
}}
  
 +
{{#if:{{{RelatedDocs|}}}
 +
|
 
==Related Documentation==
 
==Related Documentation==
  
 
{{{RelatedDocs|}}}
 
{{{RelatedDocs|}}}
 +
|}}
 
===Document Version===
 
===Document Version===
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
−
|fields=DocVersion
+
|fields=CONCAT ('Version <b>', DocVersion, '</b> last updated <b>{{#time:F j, Y|{{REVISIONTIMESTAMP}}}}</b>')
 
|where=_pageName="{{FULLPAGENAME}}"
 
|where=_pageName="{{FULLPAGENAME}}"
 
|format=ul
 
|format=ul
 
|default=<i>Needs info.</i>
 
|default=<i>Needs info.</i>
−
}}{{#css:  
+
}}
 +
{{#css:  
 
button#version-dropdown { display: none; }
 
button#version-dropdown { display: none; }
  
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   display:none;
 
   display:none;
 
   }
 
   }
−
}}{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:Linkable]][[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>
+
}}__NOEDITSECTION__{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:Linkable]][[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>

Latest revision as of 14:08, April 20, 2021

This is the "SMART UseCase" template.

It should be called in the following format: 

{{SMART UseCase
|MintyDocsVersion=
|MintyDocsProduct=
|MintyDocsManual=
|ID=
|Title=
|Offering=
|UCOverview=
|UCSummary=
|Description=
|PainPoints=
|DesiredState=
|BuyerPersonas=
|QualifyingQuestions=
|MaturityLevel=
|SellableItems=
|CloudAssumptions=
|PremiseAssumptions=
|CloudAssumptionsAdditional=
|PremiseAssumptionsAdditional=
|CloudAssumptionsAdditional_Sales=
|PremiseAssumptionsAdditional_Sales=
|BusinessLogic=
|DistributionLogic=
|CustomerInterfaceRequirements=
|AgentDeskRequirements=
|OperationalRequirements=
|RealTimeReporting=
|HistoricalReporting=
|GeneralAssumptions=
|CustomerAssumptions=
|RequiresAll=
|RequiresOr=
|Optional=
|Exceptions=
|Requires=
|Conditions=
|Video=
|RelatedDocs=
|DocVersion=
}}

Edit the page to see the template text.

This template defines the table "SMART_UseCase". View table.

Retrieved from "https://all.docs.genesys.com/Template:SMART_UseCase (2025-06-19 08:55:59)"