Difference between revisions of "Template: SMART UseCase"

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(Created page with "<noinclude> This is the "SMART UseCase" template. It should be called in the following format: <pre> {{SMART UseCase |MintyDocsVersion= |MintyDocsProduct= |MintyDocsManual= |...")
 
 
(38 intermediate revisions by 3 users not shown)
Line 30: Line 30:
 
|CustomerInterfaceRequirements=
 
|CustomerInterfaceRequirements=
 
|AgentDeskRequirements=
 
|AgentDeskRequirements=
 +
|OperationalRequirements=
 
|RealTimeReporting=
 
|RealTimeReporting=
 
|HistoricalReporting=
 
|HistoricalReporting=
Line 40: Line 41:
 
|Requires=
 
|Requires=
 
|Conditions=
 
|Conditions=
 +
|Video=
 +
|RelatedDocs=
 +
|DocVersion=
 
}}
 
}}
  
Line 69: Line 73:
 
|CustomerInterfaceRequirements=Wikitext (size=10000)
 
|CustomerInterfaceRequirements=Wikitext (size=10000)
 
|AgentDeskRequirements=Wikitext (size=10000)
 
|AgentDeskRequirements=Wikitext (size=10000)
 +
|OperationalRequirements=Wikitext (size=10000)
 
|RealTimeReporting=Wikitext (size=10000)
 
|RealTimeReporting=Wikitext (size=10000)
 
|HistoricalReporting=Wikitext (size=10000)
 
|HistoricalReporting=Wikitext (size=10000)
Line 81: Line 86:
 
|CloudAssumptions=List (,) of Text (size=100000)
 
|CloudAssumptions=List (,) of Text (size=100000)
 
|Conditions=Text
 
|Conditions=Text
 +
|Video=String
 +
|RelatedDocs=Wikitext (size=10000)
 +
|DocVersion=String
 
}}
 
}}
  
Line 90: Line 98:
 
|where=SMART_Meta._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical" AND Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 
|where=SMART_Meta._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical" AND Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 
|format=template
 
|format=template
|template=MintyTopicUseCase}}{{#if:{{{UCIntro|}}}|{{NoteFormat|{{{UCIntro}}}}}|}}{{Template:SMART_NavHead|Offering={{#explode:{{FULLPAGENAME}}|/|2}}|ID={{#explode:{{FULLPAGENAME}}|/|3}}}}__TOC__{{#cargo_store:_table=SMART_UseCase
+
|template=MintyTopicUseCase}}{{#if:{{{UCIntro|}}}|{{NoteFormat|{{{UCIntro}}}}}|}}{{#cargo_query:tables=SMART_Meta,SMART_Canonical,SMART_UseCase
 +
|join on=SMART_Meta._pageName=SMART_Canonical._pageName,SMART_Canonical.ID=SMART_UseCase.ID
 +
|fields=Subtitle,PlatformChallenge,PlatformSolution,Video
 +
|named args=yes
 +
|format=template
 +
|template=UseCaseHead
 +
|where=SMART_Meta.ID="{{#explode:{{FULLPAGENAME}}|/|3}}" AND SMART_UseCase.Offering="{{#explode:{{FULLPAGENAME}}|/|2}}"
 +
|no html
 +
}}__TOC__{{#cargo_store:_table=SMART_UseCase
 
|ID={{#explode:{{FULLPAGENAME}}|/|3}}
 
|ID={{#explode:{{FULLPAGENAME}}|/|3}}
 
|Title={{{Title|}}}
 
|Title={{{Title|}}}
Line 130: Line 146:
 
|Requires={{{Requires|}}}
 
|Requires={{{Requires|}}}
 
|Conditions={{{Conditions|}}}
 
|Conditions={{{Conditions|}}}
 +
|DocVersion={{{DocVersion|}}}
 +
|Video={{{Video|}}}
 
}}
 
}}
  
==Use Case Overview and Sales Inputs ==
+
==Use Case Overview==
<tabber>
 
Overview=
 
<div class="template-form right">{{#formlink:form=SMART_FunctionalOverview
 
|link text=&nbsp;&nbsp;Edit&nbsp;&nbsp;
 
|target={{FULLPAGENAME}}
 
|link type=button
 
}}</div>
 
 
 
{{Template:SMART_CanonicalDisclaimer}}
 
===Platform Challenge and Solution===
 
<div style="background-color:#e7c5de;border:solid 1px grey;padding:10px">
 
 
 
{{#cargo_query:table=SMART_Canonical|fields=PlatformChallenge|intro=<b>Platform Challenge</b>:&nbsp;|where=_pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical"}}
 
 
 
{{#cargo_query:table=SMART_Canonical|fields=PlatformSolution|intro=<b>Platform Solution</b>:&nbsp;|where=_pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical"}}
 
</div>
 
===Platform Benefits===
 
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business:
 
{{#cargo_query:
 
|table=SMART_Benefits,SMART_Benchmark_MasterList
 
|join on=SMART_Benefits.CanonicalBenefit=SMART_Benchmark_MasterList.BenchmarkBenefitID
 
|fields=CanonicalBenefitID,CanonicalBenefit
 
|where=SMART_Benefits._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical"
 
|named args=yes
 
|format=template
 
|template=PurpleCanonicalBenefits
 
|intro=<table class="wikitable"><tr><th>Canonical Benefit</th><th>Explanation</th></tr>
 
|outro=</table>
 
}}
 
  
 
===Story and Business Context===
 
===Story and Business Context===
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
{{#cargo_query:tables=SMART_UseCase|fields=UCOverview|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
===Use Case Benefits*===
 
===Use Case Benefits*===
 
+
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line:
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_Benefits
 
tables=SMART_Benefits
Line 173: Line 162:
 
|where=_pageName="{{FULLPAGENAME}}"}}
 
|where=_pageName="{{FULLPAGENAME}}"}}
  
<sup>*</sup>You can sort all use cases according to their stated benefits here: [[Usecase/Benefits|Sort by benefits]]''
+
<div class="pdf-remove"><sup>*</sup>You can sort all use cases according to their stated benefits here: [[UseCases/Benefits|Sort by benefits]]''</div>
  
 
<h3>Summary</h3>
 
<h3>Summary</h3>
 
{{#cargo_query:tables=SMART_UseCase|fields=UCSummary|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
 
{{#cargo_query:tables=SMART_UseCase|fields=UCSummary|where=_pageName="{{FULLPAGENAME}}"|default=<i>Info needed.</i>}}
  
|-|
 
Value & Positioning=
 
<div class="template-form right">{{#formlink:form=SMART_Value
 
| link text=&nbsp;&nbsp;Edit&nbsp;&nbsp;
 
|target={{FULLPAGENAME}}
 
|link type=button
 
}}
 
<div class="btn-secondary">
 
{{#cargo_query:
 
tables=SMART_UseCase,SMART_Canonical,SMART_Benefits
 
|join on=SMART_UseCase.ID=SMART_Canonical.ID,SMART_UseCase._pageName=SMART_Benefits._pageName|fields=CanonicalBenefitID,CanonicalBenefit,PainPoints,DesiredState,SMART_Canonical.BuyerPersonas,SMART_Canonical.QualifyingQuestions
 
|where=_pageName="{{FULLPAGENAME}}"
 
|format=csv
 
|filename={{FULLPAGENAME}}-Value&Positioning.csv
 
|link text=Generate CSV
 
}}</div></div>
 
{{Template:SMART_CanonicalDisclaimer}}
 
  
{{#cargo_query:
 
tables=SMART_UseCase,SMART_Canonical,SMART_Benefits
 
|join on=SMART_UseCase.ID=SMART_Canonical.ID,SMART_Benefits._pageName=SMART_Canonical._pageName
 
|fields=PlatformChallenge,PlatformSolution,CanonicalBenefitID,CanonicalBenefit,Description,PainPoints,DesiredState,SMART_Canonical.BuyerPersonas,SMART_Canonical.QualifyingQuestions,HighLevelFlowLucid,HighLevelFlow_Steps
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND SMART_Canonical._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical"
 
|format=template
 
|default=<i>Info needed.</i>
 
|template=SMART_Value_Format
 
|named args=yes
 
|group by=SMART_Canonical.ID
 
}}
 
|-|
 
Sales Use Case Content=
 
<div class="template-form right">{{#formlink:form=SMART_CheatSheet
 
| link text=&nbsp;&nbsp;Edit&nbsp;&nbsp;
 
|target={{FULLPAGENAME}}
 
|link type=button
 
}}
 
<div class="btn-secondary">
 
{{#cargo_query:
 
tables=SMART_UseCase,SMART_Canonical,SMART_DataSheetFlow
 
|join on=SMART_UseCase._pageName=SMART_DataSheetFlow._pageName,SMART_UseCase.ID=SMART_Canonical.ID
 
|fields=MaturityLevel,SellableItems,Step,Flow,HighLevelFlow,HighLevelFlowLucid,CloudAssumptionsAdditional_Sales,PremiseAssumptionsAdditional_Sales
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND SMART_Canonical._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical"
 
|format=csv
 
|filename={{FULLPAGENAME}}-CheatSheet.csv
 
|link text=Generate CSV
 
|group by=SMART_UseCase._pageName
 
|default=<i>Info needed.</i>
 
}}</div></div>
 
{{Template:SMART_CanonicalDisclaimer}}
 
 
{{#cargo_query:
 
tables=SMART_UseCase,SMART_Canonical
 
|join on=SMART_UseCase.ID=SMART_Canonical.ID
 
|fields=MaturityLevel,SellableItems,HighLevelFlow,HighLevelFlowLucid,CloudAssumptionsAdditional_Sales,PremiseAssumptionsAdditional_Sales
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND SMART_Canonical._pageName="{{#explode:{{FULLPAGENAME}}|/|3}}/Canonical"
 
|format=template
 
|template=SMART_CheatSheet_FormatTemplate
 
|named args=yes
 
|group by=SMART_UseCase._pageName
 
}}
 
</tabber>
 
  
 
==Use Case Definition==
 
==Use Case Definition==
<tabber>
 
Business Flow=
 
<div class="template-form right">{{#formlink:form=SMART_Description
 
|link text=&nbsp;&nbsp;Edit&nbsp;&nbsp;
 
|target={{FULLPAGENAME}}
 
|link type=button
 
}}</div>
 
__NOEDITSECTION__
 
__NOTOC__
 
  
 
{{#cargo_query:tables=SMART_BusinessImageFlow|fields=BusinessFlow,BusinessImage,BusinessFlowDescription|named args=yes|format=template|template=SMART_BusinessImageFlow_Print|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}
 
{{#cargo_query:tables=SMART_BusinessImageFlow|fields=BusinessFlow,BusinessImage,BusinessFlowDescription|named args=yes|format=template|template=SMART_BusinessImageFlow_Print|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}
Line 257: Line 177:
 
====Business Logic====
 
====Business Logic====
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
{{#cargo_query:tables=SMART_UseCase|fields=CONCAT(BusinessLogic,'__NOEDITSECTION__ __NOTOC__')|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
+
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=|intro=<h4>Distribution Logic</h4>|where=_pageName="{{FULLPAGENAME}}" AND DistributionLogic IS NOT NULL}}
{{#cargo_query:tables=SMART_DistributionImageFlow|fields=DistributionFlowIntro,DistributionImage,DistributionFlowDescription|named args=yes|format=template|template=SMART_DistributionImageFlow_Print|default=|where=_pageName="{{FULLPAGENAME}}"|order by=_ID}}
 
 
 
====Distribution Logic====
 
{{#cargo_query:tables=SMART_UseCase|fields=DistributionLogic|default=<i>Info needed.</i>|where=_pageName="{{FULLPAGENAME}}"}}
 
 
 
|-|
 
Use Case Requirements=
 
<div class="template-form right">{{#formlink:form=SMART_Requirements
 
|link text=&nbsp;&nbsp;Edit&nbsp;&nbsp;
 
|target={{FULLPAGENAME}}
 
|link type=button
 
}}</div>
 
==Use Case Requirements==
 
__NOEDITSECTION__
 
 
 
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 +
|intro=<h2>User Interface & Reporting
</h2>
 +
|default=
 
|fields=
 
|fields=
 
CustomerInterfaceRequirements,
 
CustomerInterfaceRequirements,
 
AgentDeskRequirements,
 
AgentDeskRequirements,
 +
OperationalRequirements,
 
RealTimeReporting,
 
RealTimeReporting,
 
HistoricalReporting
 
HistoricalReporting
|where=_pageName="{{FULLPAGENAME}}"
+
|where=_pageName="{{FULLPAGENAME}}"  
 
|format=template
 
|format=template
 
|template=SMART_Requirements_FormatTemplate
 
|template=SMART_Requirements_FormatTemplate
 
|named args=yes
 
|named args=yes
 
}}
 
}}
|-|
 
Assumptions=
 
<div class="template-form right">{{#formlink:form=SMART_Assumptions
 
|link text=&nbsp;&nbsp;Edit&nbsp;&nbsp;
 
|target={{FULLPAGENAME}}
 
|link type=button
 
}}</div>
 
  
===General Assumptions===
+
==Customer-facing Considerations==
{{#cargo_query:
 
tables=SMART_UseCase
 
|fields=
 
GeneralAssumptions
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=<i>Needs info.</i>
 
}}
 
===Customer Assumptions===
 
{{#cargo_query:
 
tables=SMART_UseCase
 
|fields=
 
CustomerAssumptions
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=<i>Needs info.</i>
 
}}
 
 
===Interdependencies===
 
===Interdependencies===
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
 
All required, alternate, and optional use cases are listed here, as well as any exceptions.
Line 320: Line 206:
 
tables=SMART_UseCase__RequiresAll,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__RequiresAll,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__RequiresAll._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresAll._value=SMART_Meta.ID
 
|join on=SMART_UseCase__RequiresAll._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresAll._value=SMART_Meta.ID
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__RequiresAll._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresAll._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
Line 330: Line 216:
 
tables=SMART_UseCase__RequiresOr,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__RequiresOr,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__RequiresOr._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresOr._value=SMART_Meta.ID
 
|join on=SMART_UseCase__RequiresOr._rowID=SMART_UseCase._ID,SMART_UseCase__RequiresOr._value=SMART_Meta.ID
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__RequiresOr._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__RequiresOr._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
Line 340: Line 226:
 
tables=SMART_UseCase__Optional,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__Optional,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__Optional._rowID=SMART_UseCase._ID,SMART_UseCase__Optional._value=SMART_Meta.ID
 
|join on=SMART_UseCase__Optional._rowID=SMART_UseCase._ID,SMART_UseCase__Optional._value=SMART_Meta.ID
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__Optional._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Optional._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
Line 349: Line 235:
 
tables=SMART_UseCase__Exceptions,SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase__Exceptions,SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase__Exceptions._rowID=SMART_UseCase._ID,SMART_UseCase__Exceptions._value=SMART_Meta.ID
 
|join on=SMART_UseCase__Exceptions._rowID=SMART_UseCase._ID,SMART_UseCase__Exceptions._value=SMART_Meta.ID
|fields=Solution,CONCAT ('[[UseCases/Draft/',Offering,'/',SMART_UseCase__Exceptions._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
+
|fields=Solution,CONCAT ('[[UseCases/Current/',Offering,'/',SMART_UseCase__Exceptions._value,'|',SMART_Meta.Title,' (',SMART_Meta.ID,')]]')=List
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
 
|default=None
 
|default=None
Line 358: Line 244:
 
|}
 
|}
  
===Premise Assumptions===
+
 
 
{{#cargo_query:
 
{{#cargo_query:
tables=SMART_PremiseAssumptions
+
tables=SMART_UseCase
 +
|intro=<h3>General Assumptions</h3>
 
|fields=
 
|fields=
Premise_Assumptions
+
GeneralAssumptions
|where=SMART_PremiseAssumptions._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND GeneralAssumptions IS NOT NULL
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
Line 370: Line 256:
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
|fields=PremiseAssumptionsAdditional
+
|intro=<h3>Customer Responsibilities</h3>
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|fields=CustomerAssumptions
|default=
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CustomerAssumptions IS NOT NULL
}}
 
===Cloud Assumptions===
 
{{#cargo_query:
 
tables=SMART_CloudAssumptions
 
|fields=Cloud_Assumptions
 
|intro=
 
|where=SMART_CloudAssumptions._pageName="{{FULLPAGENAME}}"
 
|format=ul
 
 
|default=
 
|default=
 
}}
 
}}
Line 387: Line 265:
 
tables=SMART_UseCase
 
tables=SMART_UseCase
 
|fields=CloudAssumptionsAdditional
 
|fields=CloudAssumptionsAdditional
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}"
+
|where=SMART_UseCase._pageName="{{FULLPAGENAME}}" AND CloudAssumptionsAdditional IS NOT NULL
 
|default=
 
|default=
 
}}
 
}}
</tabber>
+
 
 +
{{#if:{{{RelatedDocs|}}}
 +
|
 +
==Related Documentation==
 +
 
 +
{{{RelatedDocs|}}}
 +
|}}
 
===Document Version===
 
===Document Version===
 
{{#cargo_query:
 
{{#cargo_query:
tables=SMART_HybridAssumptions
+
tables=SMART_UseCase
|fields=
+
|fields=CONCAT ('Version <b>', DocVersion, '</b> last updated <b>{{#time:F j, Y|{{REVISIONTIMESTAMP}}}}</b>')
Hybrid_Assumptions
+
|where=_pageName="{{FULLPAGENAME}}"
|where=SMART_HybridAssumptions._pageName="{{FULLPAGENAME}}"
 
 
|format=ul
 
|format=ul
 
|default=<i>Needs info.</i>
 
|default=<i>Needs info.</i>
}}{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>
+
}}
 +
{{#css:
 +
button#version-dropdown { display: none; }
 +
 
 +
.MintyDocsTopicDesc {
 +
  display:none;
 +
  }
 +
.MintyDocsOtherManualVersions {
 +
  display:none;
 +
  }
 +
}}__NOEDITSECTION__{{{SMART_Benefits|}}}{{{SMART_PremiseAssumptions|}}}{{{SMART_CloudAssumptions|}}}{{{BusinessImageFlow|}}}{{{DistributionImageFlow|}}}{{{SMART_HybridAssumptions|}}}[[Category:Linkable]][[Category:SMART_UseCase]][[Category:{{#explode:{{FULLPAGENAME}}|/|2}}]]__NOEDITSECTION__ __NOTOC__<nowiki /></includeonly><noinclude>[[Category:SMART_Cargo]]</noinclude>

Latest revision as of 14:08, April 20, 2021

This is the "SMART UseCase" template.

It should be called in the following format:

{{SMART UseCase
|MintyDocsVersion=
|MintyDocsProduct=
|MintyDocsManual=
|ID=
|Title=
|Offering=
|UCOverview=
|UCSummary=
|Description=
|PainPoints=
|DesiredState=
|BuyerPersonas=
|QualifyingQuestions=
|MaturityLevel=
|SellableItems=
|CloudAssumptions=
|PremiseAssumptions=
|CloudAssumptionsAdditional=
|PremiseAssumptionsAdditional=
|CloudAssumptionsAdditional_Sales=
|PremiseAssumptionsAdditional_Sales=
|BusinessLogic=
|DistributionLogic=
|CustomerInterfaceRequirements=
|AgentDeskRequirements=
|OperationalRequirements=
|RealTimeReporting=
|HistoricalReporting=
|GeneralAssumptions=
|CustomerAssumptions=
|RequiresAll=
|RequiresOr=
|Optional=
|Exceptions=
|Requires=
|Conditions=
|Video=
|RelatedDocs=
|DocVersion=
}}

Edit the page to see the template text.

This template defines the table "SMART_UseCase". View table.

Retrieved from "https://all.docs.genesys.com/Template:SMART_UseCase (2025-06-19 08:36:15)"