Difference between revisions of "Draft: ATC/PureEngagePrereqs"
From Genesys Documentation
| Line 19: | Line 19: | ||
| Pacing Service || 9.0 || | | Pacing Service || 9.0 || | ||
|- | |- | ||
| − | | Stat Server || 8.5 || 8.5.104.20 minimum | + | | Stat Server || 8.5.1 || 8.5.104.20 minimum |
|- | |- | ||
| Workspace Desktop Edition || 8.5.1 || | | Workspace Desktop Edition || 8.5.1 || | ||
Revision as of 21:26, March 4, 2019
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
Altocloud has specific prerequisites for PureEngage premises customers.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Altocloud.| Genesys Component | Version | Notes |
|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server |
| Widgets | 9.0 | 9.0.002.06 minimum |
| Pacing Service | 9.0 | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum |
| Workspace Desktop Edition | 8.5.1 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |