Difference between revisions of "ATC/PureEngagePrereqs"
From Genesys Documentation
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| − | |DisplayName=Prerequisites for PureEngage On-Premises Deployments | + | |DisplayName=Prerequisites for PureEngage On-Premises Deployments |
|Platform=PureEngage | |Platform=PureEngage | ||
|TocName=PureEngage Prerequisites | |TocName=PureEngage Prerequisites | ||
| − | |Context=Altocloud has specific prerequisites for PureEngage premises customers. | + | |Context=Altocloud has specific prerequisites for PureEngage premises customers. |
|Section={{Section | |Section={{Section | ||
}} | }} | ||
Revision as of 21:24, March 4, 2019
Contents
Altocloud has specific prerequisites for PureEngage premises customers.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Altocloud.| Genesys Component | Version | Notes |
|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server |
| Widgets | 9.0 | 9.0.002.06 minimum |
| Pacing Service | 9.0 | |
| Stat Server | 8.5 | 8.5.104.20 minimum |
| Workspace Desktop Edition | 8.5.1 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |