Difference between revisions of "Draft:UseCases"

Revision as of 19:07, February 26, 2019

This is a draft page; the published version of this page can be found at UseCases.

Click on any of the following to see the documentation for that version:

Genesys Cloud CX

Explore the Genesys Cloud CX Use Cases.

Genesys Engage on-premises

Explore the Genesys Engage On-Premises Use Cases.

PureConnect

Explore the PureConnect Use Cases.

Training Video

Learn how to find the use case you need, from across the Genesys platforms.

Training Video for Genesys Use Cases

Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.

Architecture Blueprints, also available on this portal, offer the implementation details for these use cases, guaranteeing consistency and interoperability.

Navigating the Use Cases

Explore Use Cases

Sort or search all use cases.

Find a Use Case

Explore by Product Category

Blueprints

Find downloadable blueprints.

PureEngage Blueprints

Explore Use Case Benefits

Find use cases according to their stated benefits.

Drilldown by Benefits

Explore Sales and Marketing

Find Sales and Marketing use cases.

Sales ~ Marketing

@@ Line 1: / Line 1: @@
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 |displayname=Genesys Use Cases
 |admins=Bgrenon,Kkuhns,Jerickso
-|editors=Bgrenon,Kkuhns,Jerickso
+|editors=Cboring,Bgrenon,Kkuhns,Jerickso
-|previewers=Guest,SalesUser
+|previewers=Guest
 }}
-==Training Video==
+{{ThreePlatformsPanel}}
-This short video will guide you in navigating the new Genesys Use Case Portal and showcase the new interface, navigation and features. {{#widget:Vimeo
+{{UseCaseBoilerplateIntro}}
-|id=292035100
+<div class="col-md-6" style="padding-left:0;">
-|width=100%
+<div class="panel">
-|height=800}}
+<div class="panel-heading">Navigating the Use Cases</div>
-[https://repository.docs.genesys.com/UseCases/Draft/PureEngage/About PureEngage On-Premises use cases]
+<div class="panel-body" style="padding:0 20px 0 20px;">
+{{#widget:Vimeo|id=292035100|width=100%}}
+</div></div>
+<div class="panel">
+<div class="panel-heading">Explore Use Cases</div>
+<div class="panel-body">Sort or search all use cases.</div>
+<div class="panel-footer">[[UseCases/Current/PureEngage/About|Find a Use Case]]</div>
+</div>
+<div class="panel" style="padding-bottom:9px;">
+<div class="panel-heading">Explore by Product Category</div>
+<div class="panel-body">
+<ul class="col-md-5">
+<li>[[UseCases/Current/PureEngage/InboundUseCases|Inbound]]</li>
+<li>[[UseCases/Current/PureEngage/OutboundUseCases|Outbound]]</li>
+<li>[[UseCases/Current/PureEngage/DigitalUseCases|Digital]]</li>
+</ul>
+<ul class="col-md-6">
+<li>[[UseCases/Current/PureEngage/Self-Service_and_AutomationUseCases|Self-Service & Automation]]</li>
+<li>[[UseCases/Current/PureEngage/Workforce_EngagementUseCases|Workforce Engagement]]</li>
+</ul>
+</div>
+</div>
+<div class="panel">
+<div class="panel-heading">Blueprints</div>
+<div class="panel-body">Find downloadable blueprints.</div>
+<div class="panel-footer">[[Blueprints/Current/Collected/PureEngage|PureEngage Blueprints]]</div>
+</div>
+</div>
+<div class="col-md-6">
+<div class="panel">
+<div class="panel-heading">Explore Use Case Benefits</div>
+<div class="panel-body">Find use cases according to their stated benefits.</div>
+<div class="panel-footer">[[UseCases/Benefits|Drilldown by Benefits]]</div>
+</div>
+<div class="panel">
+<div class="panel-heading">Explore Sales and Marketing</div>
+<div class="panel-body">Find Sales and Marketing use cases.</div>
-[https://repository.docs.genesys.com/UseCases/Draft/PureEngageCloud/About PureEngage Cloud use cases]
+<div class="panel-footer">
+[[UseCases/Current/PureEngage/SalesUseCases|Sales]] ~ [[UseCases/Current/PureEngage/MarketingUseCases|Marketing]]</div>
-[https://repository.docs.genesys.com/UseCases/Draft/PureConnect/About PureConnect use cases]
+</div>
+</div>
-[https://repository.docs.genesys.com/UseCases/Draft/PureCloud/About PureCloud use cases]