Difference between revisions of "Draft: ATC/GPESFLightning"

Revision as of 12:48, October 20, 2020

This is a draft page; the published version of this page can be found at ATC/GPESFLightning.

Configuration options

An administrator can configure Salesforce Lightning Experience to display the customer journey data to agents as a utility bar, embedded in a record details page, or as its own custom page. For more information about the configuration options, see Customer journey in the Genesys Cloud embedded clients.

Customer Journey utility bar

Record details page

Custom page

Agent view

Agents using Salesforce Lightning Experience can see a customer's journey context information when the Genesys Predictive Engagement component is enabled.

Pending: Image of the component

For more information about the journey context data that appears, see

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/GPESFLightning).

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For more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.

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 |anchor=ConfigurationOptions
 |alignment=Vertical
-|structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data as a utility bar, embedded in a record details page, or as its own custom page. For more information about the configuration options, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients].
+|structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data to agents as a utility bar, embedded in a record details page, or as its own custom page. For more information about the configuration options, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients].
 ===Customer Journey utility bar===