Difference between revisions of "Draft: ATC/GPESFLightning"
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| − | |structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data | + | |structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data as a utility bar, embedded in a record details page, or as its own custom page. For more information about the configuration options, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients]. |
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| − | For more information about the configuration options, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients]. | ||
===Customer Journey utility bar=== | ===Customer Journey utility bar=== | ||
Revision as of 12:32, October 20, 2020
Contents
Feature coming soon!Integrate in Salesforce Lightning so that agents can view customer journey data.
Configuration options
An administrator can configure Salesforce Lightning Experience to display the customer journey data as a utility bar, embedded in a record details page, or as its own custom page. For more information about the configuration options, see Customer journey in the Genesys Cloud embedded clients.
Customer Journey utility bar
Record details page
Custom page
Agent view
Agents using Salesforce Lightning can see a customer's journey context information when the Genesys Predictive Engagement component is enabled.
Pending: Image of the component
For more information about the journey context data that appears, seeFor more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.
For more information on the Salesforce Lightning integration, see <LINK TO AMY'S CONFIG DOC>.