Difference between revisions of "Draft: ATC/GPESFLightning"

Revision as of 12:26, October 20, 2020

This is a draft page; the published version of this page can be found at ATC/GPESFLightning.

An administrator can configure Salesforce Lightning Experience to display the customer journey data in one of the following places:

For more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.

Agents using Salesforce Lightning can see a customer's journey context information when the Genesys Predictive Engagement component is enabled.

Pending: Image of the component

For more information about the journey context data that appears, see

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/GPESFLightning).

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For more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.

For more information on the Salesforce Lightning integration, see <LINK TO AMY'S CONFIG DOC>.

@@ Line 9: / Line 9: @@
 |anchor=ConfigurationOptions
 |alignment=Vertical
-|structuredtext=An administrator can configure the journey context data to appear as a full tab or as part of an existing tab.
+|structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data in one of the following places:
+* The Customer Journey utility bar
+* A record details page
+* A custom page
+=== Customer Journey utility bar ===
+[[File:Customer journey utility sf.png]]
+=== Record details page ===
+[[File:Customer journey embedded record sf.png]]
+=== Custom page ===
+[[File:Customer journey lightning page sf.png]]
-Add the Customer Journey utility bar
 For more information about the Salesforce Lightning integration, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients].