Difference between revisions of "Draft: ATC/GPESFLightning"
| Line 5: | Line 5: | ||
|ComingSoon=Yes | |ComingSoon=Yes | ||
|Platform=GenesysCloud | |Platform=GenesysCloud | ||
| + | |Section={{Section | ||
| + | |sectionHeading=Configuration options | ||
| + | |anchor=ConfigurationOptions | ||
| + | |alignment=Vertical | ||
| + | |structuredtext=An administrator can configure the journey context data to appear as a full tab or as part of an existing tab. | ||
| + | |||
| + | Add the Customer Journey utility bar | ||
| + | |||
| + | For more information about the Salesforce Lightning integration, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients]. | ||
| + | |Status=No | ||
| + | }}{{Section | ||
| + | |sectionHeading=Agent view | ||
| + | |anchor=AgentView | ||
| + | |alignment=Vertical | ||
| + | |structuredtext=Agents using Salesforce Lightning can see a customer's journey context information when the Genesys Predictive Engagement component is enabled. | ||
| + | |||
| + | '''Pending: Image of the component''' | ||
| + | |||
| + | For more information about the journey context data that appears, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}}. | ||
| + | |||
| + | For more information about the Salesforce Lightning integration, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients]. | ||
| + | |||
| + | For more information on the Salesforce Lightning integration, see <LINK TO AMY'S CONFIG DOC>. | ||
| + | |Status=No | ||
| + | }} | ||
|urlname=GPESFLightning | |urlname=GPESFLightning | ||
|product=Draft:ATC | |product=Draft:ATC | ||
}} | }} | ||
Revision as of 12:05, October 20, 2020
Contents
Feature coming soon!Integrate in Salesforce Lightning so that agents can view customer journey data.
Configuration options
An administrator can configure the journey context data to appear as a full tab or as part of an existing tab.
Add the Customer Journey utility bar
For more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.
Agent view
Agents using Salesforce Lightning can see a customer's journey context information when the Genesys Predictive Engagement component is enabled.
Pending: Image of the component
For more information about the journey context data that appears, seeFor more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.
For more information on the Salesforce Lightning integration, see <LINK TO AMY'S CONFIG DOC>.