From Genesys Documentation
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|Description=The ''Using Genesys Predictive Engagement in Genesys Engage on-premises'' article provides an overview of the process to integrate Genesys Predictive Engagement (GPE) with Genesys Engage on-premises. The article includes the prerequisites for using GPE with Genesys Engage on-premises, the list of Genesys Engage products that support GPE integration, and links to the detailed documentation about configuration and use. | |Description=The ''Using Genesys Predictive Engagement in Genesys Engage on-premises'' article provides an overview of the process to integrate Genesys Predictive Engagement (GPE) with Genesys Engage on-premises. The article includes the prerequisites for using GPE with Genesys Engage on-premises, the list of Genesys Engage products that support GPE integration, and links to the detailed documentation about configuration and use. | ||
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Revision as of 13:12, September 29, 2020
This is a draft page; the published version of this page can be found at Solution.
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
PureConnect Solution Guides
Feature coming soon