Difference between revisions of "Draft:ATC"

Revision as of 12:03, July 15, 2020

This is a draft page; the published version of this page can be found at ATC.

Click on any of the following to see the documentation for that version:

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 |contentarea=Shared
 |landingpage=No
-|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
+|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
 |Platform=PureConnect, GenesysCloud, GenesysEngage-onpremises
 |ComingSoon=No
@@ Line 29: / Line 29: @@
 |Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes].
-====PureEngage Cloud====
+====Genesys Engage Cloud====
 See also the following links and search for '''Altocloud''':
@@ Line 35: / Line 35: @@
 *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
-====PureEngage Premises====
+====Genesys Engage Premises====
 See also the following links and search for '''Altocloud''':
@@ Line 69: / Line 69: @@
 |Title=Get started
 |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
-|Links=====All PureEngage integrations====
+|Links=====All Genesys Engage integrations====
 *{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureEngage_Cloud|display text=Administrators - Cloud}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_Genesys Engage_Cloud|display text=Administrators - Cloud}}
-*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage Administrators - Premises]
+*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_Genesys Engage Administrators - Premises]
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureEngage|display text=Agents}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_Genesys Engage|display text=Agents}}
 *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
@@ Line 84: / Line 84: @@
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
-====PureEngage Cloud====
+====Genesys Engage Cloud====
 *{{#mintydocs_link:topic=ATC/GenesysEngage-cloudPrereqs|standalone|link text=Prerequisites}}
@@ Line 90: / Line 90: @@
 ====Hybrid and Premises====
-*{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}}
+*{{#mintydocs_link:topic=ATC/Genesys EngagePrereqs|standalone|link text=Prerequisites}}
 *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
 *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
@@ Line 257: / Line 257: @@
 |Type=Agent Features
 |Title=Agent resources
-|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
+|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Genesys Engage|display text=An agent's experience in Genesys Engage}}
 *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}