From Genesys Documentation
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|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | ||
| − | |Platform=PureConnect, | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-onpremises |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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|Type=Release Notes | |Type=Release Notes | ||
|Links=[https://help.mypurecloud.com/releasenote_category/altocloud/ Release Notes] | |Links=[https://help.mypurecloud.com/releasenote_category/altocloud/ Release Notes] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage-onpremises, PureConnect, | + | |Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud |
|Type=Additional Resources | |Type=Additional Resources | ||
|Title=Videos | |Title=Videos | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Track journey data | |Title=Track journey data | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage-onpremises, PureConnect, | + | |Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Third-party integrations | |Title=Third-party integrations | ||
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|Columns=No | |Columns=No | ||
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| − | |Platform=GenesysEngage-onpremises, PureConnect, | + | |Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud |
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=See results | |Title=See results | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Solutions, best practices, and business scenarios | |Title=Solutions, best practices, and business scenarios | ||
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| − | |Platform=GenesysEngage-onpremises, PureConnect, | + | |Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud |
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer resources | |Title=Developer resources | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
Revision as of 11:59, July 15, 2020
This is a draft page; the published version of this page can be found at ATC.
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