Difference between revisions of "Draft: ATC/PureEngagePrereqs"
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|DisplayName=Prerequisites for PureEngage Premises Deployments | |DisplayName=Prerequisites for PureEngage Premises Deployments | ||
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|TocName=PureEngage Prerequisites | |TocName=PureEngage Prerequisites | ||
|Context={{MINTYDOCSPRODUCT}} has specific prerequisites <span>for PureEngage premises deployments</span>. | |Context={{MINTYDOCSPRODUCT}} has specific prerequisites <span>for PureEngage premises deployments</span>. | ||
Revision as of 11:50, July 15, 2020
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.0.015.11 minimum | |
| Pacing Service | 9.0 | 9.0.002.00 minimum | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 minimum | |
| Altocloud Plugin for Workspace Desktop Edition | 9.0 | 9.0.002.05 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |