Difference between revisions of "UseCases/Current/GenesysCloud/CE01"
From Genesys Documentation
m (WikiSysop moved page UseCases/Current/PureCloud/CE01 to UseCases/Current/GenesysCloud/CE01: Text replacement - "PureCloud" to "GenesysCloud") |
m (Text replacement - "manual=PureCloud" to "manual=GenesysCloud") |
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|UCBenefit=Reduce the number of transfers due to better voice call routing through Genesys routing. | |UCBenefit=Reduce the number of transfers due to better voice call routing through Genesys routing. | ||
}} | }} | ||
| − | |UCIntro=Genesys Call Routing (CE01) will be consolidated into {{Link-SomewhereInThisVersion|manual= | + | |UCIntro=Genesys Call Routing (CE01) will be consolidated into {{Link-SomewhereInThisVersion|manual=GenesysCloud|topic=CE43}} and it is set to be decommissioned by end of June 2020. Please use the new use case for new opportunities. |
|UCOverview=Organizations want to provide an exceptional customer and sales service experience by reducing transfers, hold time and repetition. | |UCOverview=Organizations want to provide an exceptional customer and sales service experience by reducing transfers, hold time and repetition. | ||
Revision as of 11:32, July 15, 2020
No results
Important
Genesys Call Routing (CE01) will be consolidated into #mintydocs_link must be called from a MintyDocs-enabled page (UseCases/Current/GenesysCloud/CE01).
and it is set to be decommissioned by end of June 2020. Please use the new use case for new opportunities. No results
Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.