From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Altocloud | |displayname=Altocloud | ||
|admins=DannaShirley | |admins=DannaShirley | ||
|editors=DannaShirley, Ejoyce | |editors=DannaShirley, Ejoyce | ||
| − | |previewers=DannaShirley, Ejoyce | + | |previewers=DannaShirley, Ejoyce, ATCPreview |
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|Platform=PureCloud | |Platform=PureCloud | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Links=[https://help.mypurecloud.com/releasenote_category/altocloud/ Release Notes] | |Links=[https://help.mypurecloud.com/releasenote_category/altocloud/ Release Notes] | ||
|Columns=No | |Columns=No | ||
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|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes]. | |Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes]. | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes]. | |Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes]. | ||
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|Type=Additional Resources | |Type=Additional Resources | ||
|Title=Videos | |Title=Videos | ||
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|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud] | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud] | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Deploy the tracking snippet with GTM}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Deploy the tracking snippet with GTM}} | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Third-party integrations | |Title=Third-party integrations | ||
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|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}} | |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=ScenarioArchFlows}} | ||
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|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=See results | |Title=See results | ||
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|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | ||
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|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer resources | |Title=Developer resources | ||
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|Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}} | |Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
Revision as of 19:47, July 7, 2020
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version: