Difference between revisions of "Draft: ATC/Current/PacingServiceDeployment/About"

Revision as of 15:27, December 4, 2018

This is a draft page; the published version of this page can be found at ATC/Current/PacingServiceDeployment/About.

Learn the purpose of the Agent Pacing Service and the available documentation.

Agent Pacing Service combines statistical data from the contact center with statistics collected by to predict the availability of agent resources. It forwards the results to , so that can make an informed decision about whether to send a predictive engagement request to a specific visitor.

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).

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-Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.
+Agent Pacing Service combines statistical data from the contact center with statistics collected by {{MINTYDOCSPRODUCT}} to predict the availability of agent resources. It forwards the results to {{MINTYDOCSPRODUCT}}, so that {{MINTYDOCSPRODUCT}} can make an informed decision about whether to send a predictive engagement request to a specific visitor.
 {{#mintydocs_link:topic=PacingIntro}}<br>