Difference between revisions of "ATC"

Revision as of 13:56, June 9, 2020

Click on any of the following to see the documentation for that version:

Current

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 |editors=DannaShirley, Ejoyce
 |previewers=DannaShirley, Ejoyce
-|contentarea=Genesys Cloud
+|contentarea=Shared
 |landingpage=No
 |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
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 *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
-*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Integration with Widget - Version 2]
+*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
@@ Line 88: / Line 88: @@
 *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
-*{{Link-Standalone|topic=ATC/GenesysWidgetsIntegration}}
+*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
@@ Line 114: / Line 114: @@
 *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Configure widgets]
+*{{Link-Standalone|topic=ATC/GPEandWidgets}}
 *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}