From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
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|displayname=Altocloud | |displayname=Altocloud | ||
|admins=DannaShirley | |admins=DannaShirley | ||
| − | |editors=DannaShirley,Ejoyce | + | |editors=DannaShirley, Ejoyce |
| − | |previewers=DannaShirley,Ejoyce | + | |previewers=DannaShirley, Ejoyce |
|contentarea=Genesys Cloud | |contentarea=Genesys Cloud | ||
|landingpage=No | |landingpage=No | ||
|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | ||
| − | |Platforms= | + | |Platforms=PureConnect, PureCloud, PureEngage |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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|Title=Videos | |Title=Videos | ||
|Description= | |Description= | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Deploy the tracking snippet with GTM}} | + | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud] |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Deploy the tracking snippet with GTM}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Content offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Content_offers|anchor=CreateOffer|display text=Content offers}} | ||
Revision as of 14:16, May 18, 2020
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