Difference between revisions of "Draft: ATC/Current/AgentGuide/About"

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|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Context=Altocloud presents customer journey information for Sales and Service agents.
 
|Context=Altocloud presents customer journey information for Sales and Service agents.
|Section={{Section
 
|sectionHeading=Customer journey information for agents
 
|anchor=KeyFeatures
 
|Type=Structured
 
|alignment=Horizontal
 
|image=WDE gadgets.png
 
|structuredtext=To access the Altocloud Plugin during interactions, agents click the '''ALTOCLOUD''' tab in their PureEngage Workspace.
 
 
 
In the '''ALTOCLOUD''' tab, agents can access the following journey content for the currently active interaction:
 
* Visitor details and online presence status
 
* Visit details including
 
** Real-time customer journey chart
 
** Real-time view of matched segments
 
** Real-time view of outcome scores
 
|fullwidth=No
 
}}
 
 
}}
 
}}

Revision as of 21:32, November 5, 2018

This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/About.


Altocloud presents customer journey information for Sales and Service agents.