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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}}
 +
*Coming soon: Content offers
  
 
<br />
 
<br />
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|Type=Install and Config
 
|Type=Install and Config
 
|Title=Build actions and action maps
 
|Title=Build actions and action maps
 +
|Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Track journey data
 
|Title=Track journey data
 
|Description=Track your customers based on their characteristics and behaviors.
 
|Description=Track your customers based on their characteristics and behaviors.
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Customize event tracking}}
 +
 +
<br />
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Install and Config
 
|Type=Install and Config
 
|Title=Build actions and action maps
 
|Title=Build actions and action maps
 +
|Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Supervisor Features
 
|Type=Supervisor Features
 
|Title=See results
 
|Title=See results
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Get Started
 
|Type=Get Started
 
|Title=Solutions, best practices, and business scenarios
 
|Title=Solutions, best practices, and business scenarios
 +
|Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
 +
|Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Get Started
 
|Type=Get Started
 
|Title=Solutions, best practices, and business scenarios
 
|Title=Solutions, best practices, and business scenarios
 +
|Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Developer Resources
 
|Type=Developer Resources
 
|Title=Developer resources
 
|Title=Developer resources
 +
|Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Map traits}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent resources
 
|Title=Agent resources
 +
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent resources
 
|Title=Agent resources
 +
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent resources
 
|Title=Agent resources
 +
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations
 +
|Description=Integration-related content
 +
|Links=*[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites]
 +
*[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations
 +
|Links=====All integrations====
 +
 +
*[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 +
 +
====Cloud environments====
 +
 +
*{{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=Prerequisites}}
 +
 +
====Hybrid and premises-based environments====
 +
 +
*{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}}
 +
*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
 +
*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations
 +
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites]
 +
*[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 
|Columns=No
 
|Columns=No
 
}}
 
}}
 
}}
 
}}

Revision as of 12:09, January 13, 2020

This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:

Retrieved from "https://all.docs.genesys.com/Draft:ATC (2025-06-19 21:49:52)"