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| Line 95: |
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| | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segment_examples|anchor=SegmentSearch|display text=Segment customers based on search queries}} | | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segment_examples|anchor=SegmentSearch|display text=Segment customers based on search queries}} |
| | | | |
| − | *Coming soon: Action maps/web chats | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|anchor=AboutWebChats|display text=Action maps/web chats}} |
| − | *Coming soon: Content offers
| |
| | | | |
| | <br /> | | <br /> |
| Line 142: |
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| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Build actions and action maps | | |Title=Build actions and action maps |
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 155: |
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| | |Title=Track journey data | | |Title=Track journey data |
| | |Description=Track your customers based on their characteristics and behaviors. | | |Description=Track your customers based on their characteristics and behaviors. |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Customize event tracking}}
| |
| − |
| |
| − | <br />
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 169: |
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| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Build actions and action maps | | |Title=Build actions and action maps |
| − | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 181: |
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| | |Type=Supervisor Features | | |Type=Supervisor Features |
| | |Title=See results | | |Title=See results |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 190: |
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| | |Type=Get Started | | |Type=Get Started |
| | |Title=Solutions, best practices, and business scenarios | | |Title=Solutions, best practices, and business scenarios |
| − | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
| |
| − | |Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 199: |
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| | |Type=Get Started | | |Type=Get Started |
| | |Title=Solutions, best practices, and business scenarios | | |Title=Solutions, best practices, and business scenarios |
| − | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices.
| |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 207: |
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| | |Type=Developer Resources | | |Type=Developer Resources |
| | |Title=Developer resources | | |Title=Developer resources |
| − | |Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Map traits}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 217: |
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| | |Type=Agent Features | | |Type=Agent Features |
| | |Title=Agent resources | | |Title=Agent resources |
| − | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 230: |
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| | |Type=Agent Features | | |Type=Agent Features |
| | |Title=Agent resources | | |Title=Agent resources |
| − | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 243: |
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| | |Type=Agent Features | | |Type=Agent Features |
| | |Title=Agent resources | | |Title=Agent resources |
| − | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
| |
| − | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
| |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
| |
| | |Columns=Yes | | |Columns=Yes |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 256: |
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| | |Type=XYZ Documentation | | |Type=XYZ Documentation |
| | |Title=Integrations | | |Title=Integrations |
| − | |Description=Integration-related content
| |
| − | |Links=*[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites]
| |
| − | *[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 264: |
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| | |Type=XYZ Documentation | | |Type=XYZ Documentation |
| | |Title=Integrations | | |Title=Integrations |
| − | |Links=====All integrations====
| |
| − |
| |
| − | *[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
| |
| − |
| |
| − | ====Cloud environments====
| |
| − |
| |
| − | *{{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=Prerequisites}}
| |
| − |
| |
| − | ====Hybrid and premises-based environments====
| |
| − |
| |
| − | *{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}}
| |
| − | *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
| |
| − | *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 282: |
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| | |Type=XYZ Documentation | | |Type=XYZ Documentation |
| | |Title=Integrations | | |Title=Integrations |
| − | |Links=*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites]
| |
| − | *[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
| |
| | |Columns=No | | |Columns=No |
| | }} | | }} |
| | }} | | }} |
