From Genesys Documentation
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DannaShirley (talk | contribs) (Published) |
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|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=PureCloud |
|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
| + | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| − | *{{ | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}} |
| − | |||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
| − | *{{ | + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} |
| − | |||
| − | |||
*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | ||
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
| − | |Columns= | + | |Columns=Yes |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Get | + | |Title=Get started |
| + | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| + | *[https://all.docs.genesys.com/Draft:ATC/Current/AdminGuide/Get_Started_PureEngage_Cloud Administrators - Cloud] | ||
| + | *[https://all.docs.genesys.com/Draft:ATC/Current/AdminGuide/Get_Started_PureEngage Administrators - Premises] | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
| − | *{{#mintydocs_link:topic= | + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} |
| − | |||
| − | |||
| − | |||
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
| − | |Columns= | + | |Columns=Yes |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=PureConnect |
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Get | + | |Title=Get started |
| − | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud | + | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. |
| + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| + | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
| − | + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | |
| − | |||
| − | *{{#mintydocs_link:topic= | ||
| − | |||
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
| − | |Columns= | + | |Columns=Yes |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=PureCloud |
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Track journey data |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Description=Track your customers based on their characteristics and behaviors. |
| − | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}} | |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}} | ||
| + | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureCloud | ||
| + | |Type=Install and Config | ||
| + | |Title=Build actions and action maps | ||
| + | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br /> | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
| − | |||
| − | |||
| − | |||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
| − | |Columns= | + | |Columns=No |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=PureEngage |
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Track journey data |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Description=Track your customers based on their characteristics and behaviors. |
| − | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}} | |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}} | ||
| + | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Install and Config | ||
| + | |Title=Build actions and action maps | ||
| + | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
| − | + | |Columns=No | |
| − | |||
| − | |||
| − | |||
| − | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Track journey data |
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic= | + | |Description=Track your customers based on their characteristics and behaviors. |
| − | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}} | |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | ||
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}} | ||
| + | |||
| + | <br /> | ||
| + | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureConnect | ||
| + | |Type=Install and Config | ||
| + | |Title=Build actions and action maps | ||
| + | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
| − | |||
| − | |||
| − | |||
| − | |||
|Columns=Yes | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage, PureConnect, PureCloud | ||
| + | |Type=Supervisor Features | ||
| + | |Title=See results | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | ||
| + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | ||
| + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} | ||
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureCloud | |Platform=PureCloud | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Solutions, best practices, and business scenarios | |Title=Solutions, best practices, and business scenarios | ||
| − | |Links={{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | + | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices. |
| − | |Columns= | + | |Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} |
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | ||
| + | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=PureEngage, PureConnect | + | |Platform=PureEngage, PureConnect |
| − | |Type= | + | |Type=Get Started |
| − | |Title= | + | |Title=Solutions, best practices, and business scenarios |
| − | |Description= | + | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices. |
| − | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | |
| − | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | ||
|Columns=No | |Columns=No | ||
| Line 156: | Line 189: | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|Type=Developer Resources | |Type=Developer Resources | ||
| + | |Title=Developer resources | ||
|Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}} | |Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}} | ||
| Line 161: | Line 195: | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Traits}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Traits}} | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Agent Features | |Type=Agent Features | ||
| − | |Title=Agent | + | |Title=Agent resources |
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
| Line 186: | Line 212: | ||
|Platform=PureCloud | |Platform=PureCloud | ||
|Type=Agent Features | |Type=Agent Features | ||
| − | |Title=Agent | + | |Title=Agent resources |
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
| Line 199: | Line 225: | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Agent Features | |Type=Agent Features | ||
| − | |Title=Agent | + | |Title=Agent resources |
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | ||
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | ||
Revision as of 12:17, December 11, 2019
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