From Genesys Documentation
DannaShirley (talk | contribs) |
DannaShirley (talk | contribs) (Changed "details to summary" in Agent FEatures) |
||
| Line 116: | Line 116: | ||
|Title=Agent Resources | |Title=Agent Resources | ||
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | ||
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer | + | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | ||
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | ||
| Line 128: | Line 128: | ||
|Title=Agent Resources | |Title=Agent Resources | ||
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | ||
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer | + | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | ||
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | ||
| Line 140: | Line 140: | ||
|Title=Agent Resources | |Title=Agent Resources | ||
|Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | ||
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer | + | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | ||
* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | ||
Revision as of 12:47, August 20, 2019
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version: