Difference between revisions of "Draft: RN/AgentWorkspace/100.0.006.0471"
From Genesys Documentation
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|Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls. | |Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh, Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls. | ||
| − | |LocalContent=Agents can now see the consult calls that are not marked '''Done''' from a previous session or after a refresh. When this | + | |LocalContent=Agents can now see the ended consult calls that are not marked '''Done''' from a previous session or after a refresh. When this mode is configured and when the agent receives a regular call and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state if configured too. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. <br> |
| − | '''For Private Edition''', set the '''voice.consultation.mark-done-on-release''' option to '''false''' to view the consult calls which are not marked '''Done''' from a previous session or after a refresh. When the agent receives a regular call now and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state when the '''voice.cancel-after-call-work-on-done''' option is set to '''true'''. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. | + | '''For Private Edition''', set the '''voice.consultation.mark-done-on-release''' option to '''false''' to view the ended consult calls which are not marked '''Done''' from a previous session or after a refresh. When the agent receives a regular call now and marks it '''Done''', Agent Workspace cancels the '''After Call Work''' state when the '''voice.cancel-after-call-work-on-done''' option is set to '''true'''. Previously, in such configuration, calls that were not marked '''Done''' from a previous session or after a refresh, Agent Desktop did not display the consult calls blocking the mechanism to switch from '''After Call Work''' state to its former status when marked '''Done''' for subsequent calls. |
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Revision as of 11:30, May 30, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.006.0471 (Change release number) |
| Release Type | |
| Highlight | Resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-05-30 |
| Private Edition Release Date | 2023-05-30 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = WWE AND labels = wwe-may-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
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