Difference between revisions of "Draft: RN/AgentWorkspace/100.0.006.0471"
From Genesys Documentation
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|ReleaseDate=2023-05-30 | |ReleaseDate=2023-05-30 | ||
|PrivateEditionReleaseDate=2023-05-30 | |PrivateEditionReleaseDate=2023-05-30 | ||
| + | |Highlight=Resolved issue and improvements. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. | |Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. | ||
| − | |LocalContent= | + | |LocalContent=The '''emergency''' mode disabling Caller Id and most of all routing capabilities by the '''Dial Plan of Agent Workspace''' can now completely ignore all routing configurations to dial directly matching numbers. Contact Genesys to enable this behavior. |
| + | |||
| + | For Private Edition, use the '''voice.dial-plan.emergency.ignore-routing.enable''' option Dial Plan rule of Agent Workspace to completely ignore all routing configurations to dial directly matching numbers. Previously, this parameter would ignore any routing points configurations but still considered targets and actions that were configured for routing. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WWE-3017 | |TicketNumber=WWE-3017 | ||
| − | |IssueCategoryId= | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
|Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session. | |Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session. | ||
| − | |LocalContent= | + | |LocalContent=The predefined sounds which can be configured in different options, are now preloaded when starting the Agent Workspace. This reduces the delay when a tone is played for the first time during the agent session. |
}} | }} | ||
Revision as of 12:30, May 29, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.006.0471 (Change release number) |
| Release Type | |
| Highlight | Resolved issue and improvements. |
| Boilerplate(s) Used | |
| Release Date | 2023-05-30 |
| Private Edition Release Date | 2023-05-30 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = WWE AND labels = wwe-may-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
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