Difference between revisions of "Draft: RN/AgentWorkspace/100.0.006.0471"

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(Created page with " {{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNu...")
 
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{{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNumber=WWE-3264|LastUpdated=May 26, 2023 6:12 AM|Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.|LocalContent=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Defect|TicketNumber=WWE-3240|LastUpdated=May 24, 2023 6:05 AM|Content=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.|LocalContent=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3192|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.|LocalContent=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3024|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. |LocalContent=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior. |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-3017|LastUpdated=May 25, 2023 2:36 AM|Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.|LocalContent=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}
+
|JQL=project = WWE AND labels = wwe-may-23 ORDER BY created DESC
 +
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
 +
|ReleaseDate=2023-05-30
 +
|PrivateEditionReleaseDate=2023-05-30
 +
}}
 +
{{Issue
 +
|TicketNumber=WWE-3264
 +
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 +
|Content=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.
 +
|LocalContent=[WWE][AWS] [Azure]:Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when configured and when the agent receives a regular call and marks it done, Agent Workspace can cancel the After Call Work state. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.[Private]:When *voice.consultation.mark-done-on-release* is set to *false*, Agent can now see the consult calls which are not marked done from a previous session or after a refresh. So now when the agent receives a regular call and marks that done, Agent Workspace can cancel the After Call Work state by setting *voice.cancel-after-call-work-on-done* option to *true*. Previously in such configuration when consult calls which are not marked done from a previous session or after a refresh,  Agent Desktop doesn’t display the consult calls blocking the mechanism to switch from After Call Work state to its former status on mark Done for subsequent calls.
 +
}}
 +
{{Issue
 +
|TicketNumber=WWE-3240
 +
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 +
|Content=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.
 +
|LocalContent=[WWE][AWS] [Azure]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Please contact Genesys to enable this behavior.[Private]:Before a phone number is matched with a Dial Plan rule, it will now be formatted to remove unsupported characters. Use the *voice.dial-plan.format-number-before-match.enable* option to enable this behavior.
 +
}}
 +
{{Issue
 +
|TicketNumber=WWE-3192
 +
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 +
|Content=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.
 +
|LocalContent=[WWE]:[AWS] [Azure]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace an now consider the  "ReplyToAddress" field from the parent inbound email to populate the "To" address field of the outbound reply email. Use the *email.reply.use-reply-to-address* option to enable this behavior.
 +
}}
 +
{{Issue
 +
|TicketNumber=WWE-3024
 +
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 +
|Content=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior.
 +
|LocalContent=[WWE][AWS] [Azure]:The *emergency* mode disabling Caller Id and most of all routing capabilities by the *Dial Plan of Agent Workspace* can now fully ignore all routing configurations to dial directly matching numbers. Please contact Genesys to enable this behavior.[Private]:Setting the '*emergency*' parameter in a Dial Plan rule of Agent Workspace can now fully ignore all routing configurations to dial directly matching numbers. Earlier, this parameter would ignore any routing points configurations but still consider targets and actions that have been configured for routing. Use the *voice.dial-plan.emergency.ignore-routing.enable* option to enable this behavior.
 +
}}
 +
{{Issue
 +
|TicketNumber=WWE-3017
 +
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 +
|Content=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.
 +
|LocalContent=[WWE]:[AWS][Azure][Private]:Now, the predefined sounds which can be configured in different options, are preloaded when starting the Agent Workspace. It will reduce the delay when a tone is played for the first time during the agent session.
 +
}}

Revision as of 11:30, May 29, 2023

This is a draft page; it has not yet been published.

Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number 100.0.006.0471 (Change release number)
Release Type
Highlight
Boilerplate(s) Used
Release Date 2023-05-30
Private Edition Release Date 2023-05-30
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = WWE AND labels = wwe-may-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

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