Difference between revisions of "Draft: RN/AgentWorkspace/100.0.004.0309"
From Genesys Documentation
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend. | |LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend. | ||
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|LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. | |LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. | ||
<!--For Private Edition, for the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.--> | <!--For Private Edition, for the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.--> | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media. | |Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media. | ||
| − | |LocalContent= | + | |LocalContent=Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature. |
<!--For Private Edition, to enable this feature, use the following options: | <!--For Private Edition, to enable this feature, use the following options: | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=[WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. | |Content=[WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. | ||
| − | |LocalContent=Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed. | + | |LocalContent=Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed. |
<!--For Private Edition, Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.--!>--> | <!--For Private Edition, Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.--!>--> | ||
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Revision as of 13:00, March 8, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.004.0309 (Change release number) |
| Release Type | |
| Highlight | Resolved issues and improvements. |
| Boilerplate(s) Used | |
| Release Date | 2023-03-17 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | ((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
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